Customs Brokerage Agent

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderAs a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.Scope of Position:Ensure the proper and timely movement and clearance of freight, while providing exceptional customer service within the Customs Brokerage department.Key Responsibilities:

Ensure smooth and timely shipment process flow

Ensure accurate and timely data entry into our operational system based on defined metrics

Track and trace shipments

Provide proactive and clear communication to internal and external customers

Ensure accurate and timely client billing, including dispute resolution

Understand customer expectation to ensure all the elements of the SOP and KPI’s are met

Ensure compliance to company policies and external regulations

Complete cross training in order to support team coverage

Professionally represent Expeditors to our customers, service providers, and government agencies

Expectations:

Continually identify areas to improve efficiency

Embrace and adopt technology to optimize their ability to complete their work

Achieve standard of 52 hours training per year, including all mandatory trainings

Drive and develop customer relationship in order to exceed their expectations

Have a sense of urgency, be willing to help by offering solutions

MUST BE LOCAL

Have knowledge and/or prior experience of industry specific qualifications

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Pro-active, strong organizational skills

Good computer skills (Excel, Word, PowerPoint)

Additional informationPlease include a cover letterExpeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time

Health Plan: Medical, Prescription Drug, Dental and Vision

Life and Long-Term Disability Insurance

401(k) Retirement Savings Plan (US only)

Employee Stock Purchase Plan

Training and Personnel Development Program

Expected compensation $22.00 to$33.00 per hour.

All your information will be kept confidential according to EEO guidelines.