Deskside Technician II

21 May 2024

Vacancy expired!

In this position you will focus on solving customer IT issues and requests by supporting laptops, desktops, mobile devices, printers and AV equipment. You will also be responsible for equipment moves, smart hands support, event support, VIP support and Technology Performance Bar support. You will be located at a Technology Performance Bar at Nike LA Showroom Headquarters where customers bring their issues directly to you. You will also be dispatched throughout the state of the art Nike office to assist users at their desks, offices, conference rooms, etc. Experience in all areas of Apple Devices is critical. You will also be required to be on-call for after-hours support of VIP"s. Responsibilities Supporting IT equipment in large corporate environment IMAC Support - IT equipment Install/Move/Add/Change Track and resolve customer incidents and requests through the ServiceNow ticketing tool Troubleshoot and resolve hardware and software issues for Windows and MAC devices Restoration and migration of user data Shipping, receiving and disposal of IT equipment Smart Hands support to assist other support groups such as networking, server and telecommunication teams Printer and peripheral device support Mobile device support (specifically iPhones) Inventory management of IT assets including asset auditing Video Conference room equipment support and meeting support Execute and follow appropriate KB articles Special event support including potential afterhours support requirements VIP support

Shift is M-F 9a-6p Windows and MAC hardware and software troubleshooting skills and experience Excellent verbal and written communication skills Ability to do in-depth research and troubleshooting for complex technical issues Ability to complete all work tasks with minimal supervision Ability to work in an on-call rotation Strong customer service experience in a corporate environment Excellent time management skills to prioritize workload Ability to walk, bend and lift equipment up to 50 pounds and perform Physical duties of connecting computer equipment Experience supporting both MAC & Windows OS, Microsoft Office, smart phones, AV/VC equipment, printers and the following PC hardware manufactures: Apple, Lenovo, Dell, HP. High level of professionalism and strong personal interaction skills High level of flexibility and the ability to positively respond to changes in work requirements Ability to operate and communicate effectively while under pressure is essential Ability to communicate and interact with both technical and non-technical customers Good technical writing skills and a willingness to document all work performed Ability and willingness to learn new technologies Willingness and skills necessary to determine the solution & root cause of issue

  • ID: #41297547
  • State: California Los angeles 90001 Los angeles USA
  • City: Los angeles
  • Salary: Market
  • Job type: Permanent
  • Showed: 2022-05-21
  • Deadline: 2022-07-19
  • Category: Et cetera