Desktop Support

Mastech Digital
Los angeles, CA
11 Apr 2024

Vacancy expired!

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a

Desktop Support for our client in the

IT Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a

Contract position, and the client is looking for someone to start immediately.

Duration: 6+ Months Contract

Location: Los Angeles, CA

Role: Desktop Support

Primary Skills: HelpDesk

Role Description: The

Desktop Support must have at least 2+ years of experience.

Responsibilities: - Replacing equipment for assigned areas (e.g., building/installing computers for a new office.) Each level includes the skills and duties from the previous level. - Essential Functions: Accepts trouble reports including such activities as: handling system installation and configuration, printer systems, fundamentals of security, installing third-party software and documentation of hardware/software logs and operating procedures. - Provides excellent customer service to computer users. - May direct and distribute work each day by checking queue of tickets and assigning the incidents and/or moves/changes to the relevant Team members. - Coordinates Moves, Adds, and Changes to support complex LAN&WAN networks, including configuration, training, installation, maintenance, support and documentation of hardware/software logs and operating procedures. - Maintains and secures inventory of all hardware and software. - Supervision. - Analyzes problems and takes corrective action.

Customer Service Skills: - Demonstrates professional behavior with all customers at all times. - Develops a clear understanding of the customer's needs, seeking information through clarifying questions. - Minimum two (2) years of professional experience, in end user computing and PC/Workstation based LAN applications.

Education: - High School Diploma or General Education Development (GED) required.

License, Certification, Additional Skills: - Knowledge of mobile devices. - Current and recent Windows and Lotus Notes, Microsoft Office Suite of products. - Excellent customer service skills.

Education: Bachelors degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent

Experience: Minimum 2+ years of experience

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis (No C2C)

Recruiter Name: Anubhav Agarwal

Recruiter Phone:

Equal Employment Opportunity

Minimum Education Required: High School

Years of Experience Required: At Least 1 Year

Expected Travel Time: None
  • ID: #49674020
  • State: California Los angeles 90002 Los angeles USA
  • City: Los angeles
  • Salary: Market
  • Job type: Contract
  • Showed: 2023-04-11
  • Deadline: 2023-06-10
  • Category: Et cetera