Desktop Support Analyst

Job description Our client is a Law Firm located in the Bay Area that needs candidates with experience with mostly Windows Desktop experience, mobile phone experience and AV experience. The role is 100% on-site and you will work almost entirely internally helping out attorneys at the law firm with any technical issues whether that be on their desktops, mobile devices or conference calls (both virtually and in-person AV equipment). Responsibilities: • Provide IT services and support to different clients and in the office, driving to client sites • Organize, fulfill, and tracking tickets via ticketing systems • Resolve/troubleshoot any hardware, software, or network related issues • Be the first-line troubleshooter for most tickets for all supported client organizations/businesses • Provide good end-user/customer-facing support, walking non-technical folks through a technical issue with patience and understanding • Create or modify proper documentation when resolving new or unfamiliar issues Qualifications/Skills for Consideration: • Strong customer service, communication, and organizational skills • Strong technical knowledge of Microsoft Windows and Apple OS X, having existing experience supporting both operating systems • Windows Server and OS X Server experience and AV Experience • Fundamental knowledge of computer networking • Experience working with mobile devices (Android/Apple) • Experience with ticketing systems and queues (Jira, Zendesk, ServiceNow) • At least 2 YOE (Junior) or 5 YOE (Senior) as an IT Technician/Helpdesk Support, existing experience at an MSP is preferred • A valid US Driver's License, car insurance, and reliable car for transportation/travel Compensation and Benefits • Medical/Dental/Vision • Retirement Plan with Employer Contribution • PTO and Sick Days • Opportunities for Education and Certifications Applicants must be currently authorized to work in the US on a full-time basis now and in the future. This role is full-time, direct-hire, and open only to those who are residing within the United States and able to reliably commute to San Francisco, CA and the surrounding area.