Desktop Support Analyst

Description We are offering a contract employment opportunity for a Desktop Support Analyst in Brisbane, California. The role involves providing technical assistance to our team, working within the IT industry, and using skills such as desktop administration and Google Workspace.Responsibilities: Provide problem resolution for all users with hardware, software, and applications problems. Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases. Conduct diagnosis of problems and offer resolutions to the users. Administer and manage the Google Workspace. Provide updates, status, and completion information to management. Record and track the problem history and parties involved. Resolve user problems by using desktop administration and troubleshooting skills. Maintain a high level of support in terms of quality and timeliness. Support Cisco and Citrix technologies within the organization. Help in the maintenance and testing of network servers, and associated equipment.Requirements Proficiency in desktop administration including installation, configuration, and maintenance of desktop hardware and software. Strong experience in providing desktop support to end-users, including troubleshooting and resolving technical issues. Ability to manage and maintain Google Workspace applications. Effective communication skills to liaise with team members and users. Ability to work independently and as part of a team. Strong problem-solving skills and ability to provide effective solutions. Excellent organizational skills for managing multiple tasks and deadlines. Ability to maintain confidentiality and handle sensitive information. Familiarity with ITIL processes and service management. Relevant certifications in IT support or desktop administration would be advantageous.We are interviewing candidates today. Apply for immediate consideration!Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .