Desktop Support Analyst - NOC Support

Position: NOC Desktop Support AnalystLocation: San Diego, 100% onsiteDuration: 6-12 month C2HRate: $25 - $35 p/hr (DOE)

• We pay our contractors weekly
• 401K + full benefits
• Excellent opportunity to convert to a full time employee within 6-12 months
• You will be working with one of the solutions division for one of the largest consulting companies in the world
• This is a multi year contract

• Complete basic desktop support tasks as they relate to the maintenance of computer hardware and software
• Answer a large volume of phone calls, emails, and voicemails from staff, physicians, and the general public
• Accurately identify problems, troubleshoots, and offers solutions and workarounds
• Meet minimum service level agreements as it's essential to the success of the team
• 90% of your time will be spent monitoring data center operations and 10% will be spent answering phone calls and fixing computer hardware & software problems

• 5+ years' experience supporting an enterprise level Network Operations Center (NOC), preferably for a Healthcare Organization
• MUST BE ABLE TO WORK 2ND OR 3RD SHIFT
• 2+ years' experience working functionally as a Computer Operations Analyst
• 2+ years of experience supporting a Linux environment.
• Ability to make system wide changes using Puppet
• Knowledge of server, network and data center monitoring tools required
• Ability to add, modify and remove printers using CUPS via samba, and socket protocol printing
• Experience supporting computers with the Linux operating system in an enterprise environment
• Experience with desktop operating systems, including Windows 2000, Windows XP, Windows 7, and Office 2003, 2007 and 2010
• Familiarity with common hardware and software problems such as Microsoft operating systems (XP, Windows 7) and Office 2003, 2007 and 2010
• Must be able to perform the tasks in a 24/7 environment
• Comprehension & retention of large & complex amounts of new information is required
• Excellent customer service skills