Vacancy expired!
- Upgrade or deploy desktops, laptops, software and peripheral equipment in accordance with the approved hardware and software list
- Setup and maintain company issued and BOYD mobile devices including MDM and wireless carrier administration and management.
- Conduct Active Directory, Office365 Suite, Azure, VPN and MDM architecture and administration.
- Identify problems, conduct research, isolate issues and provide solutions to software, hardware and telecommunications problems
- Support users locally and remotely using remote software. Must travel to all company locations when required
- Provide level 2 and 3 Helpdesk support, serve as an escalation point for all requests and incidents
- Acquire quotes on equipment, coordinating, receiving and shipping RMA equipment as necessary
- Track inventory of hardware and software as required
- Provide primary weekend support on-call duty every four to five weeks
- Provide verbal and written weekly status reports to manager
- Provide excellent customer service; makes sure calls and tickets are attended to in a prompt fashion
- Assist in training, coaching, delegating or mentor to fellow team members
- Manage user account information, including rights, security and systems groups
- Track all incidents and service requests in helpdesk ticketing system and meets expected SLAs for such requests
- Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs
- Write process and procedure documentation as needed, assist with training, giving instruction and setting the work pace
- Develop and administer Atlassian Suite including Jira Service Desk Cloud, Confluence, Jira Software and third-party marketplace add-ons.
- Effective at working on multiple projects simultaneously in a fast-paced environment, keeping stakeholders and customers up to date whilst adhering to tight deadlines.
- Recommend and help develop and implement new policies and procedures.
- Embrace ongoing education and learn/apply new skills and software applications.
- Perform other job duties as assigned
- At all times follow and adhere to the company’s security policies including remediation and identification of security threats
- Name:
- Best Contact Info:
- Your Linked In:
- Where do you live and your desired geographical location:
- Why looking for a new job:
- Availability for interviews and a new job:
- Are you open to relocation if required:
- Do you have an active Passport:
- Are you open to travel if needed:
- Are you authorized to work in US (Please indicate US, or Other):
- Salary Expectations: (I need a range) $
- Sizes of staff overseen and their titles: (include # of direct reports)
- Budgetary Responsibility: $
- Education/Certs/Degrees: (also indicate which certs are active)
- Who Referred You/ How Did You Hear About Job/ DKKD Staffing:
- Completion of at least 1 valid specialized IT Certification that is not expired (eg: Microsoft 365 Certified: Modern Desktop Administrator Associate), 2 certifications is preferred:
- Minimum 6 years helpdesk support experience in Windows and Mac Professional environments:
- Ability to troubleshoot Dell, HP, Apple PC/MAC/Laptop hardware to competent level:
- Knowledge and experience of architecting and maintaining Microsoft Deployment Toolkit for imaging and quick redeployment:
- Knowledge and experience of architecting and maintaining Mobile Device Management solutions:
- Knowledge and experience with network and local peripheral troubleshooting:
- Knowledge and experience of architecting and maintaining Active Directory and Azure:
- Knowledge and experience of: Microsoft Windows 10, Microsoft Office 2010 – O365 Suite (Teams, OneDrive), Microsoft Exchange/Outlook, Internet Explorer, Chrome, Adobe products, remoting tools, anti-virus solutions, Helpdesk ticketing systems, VPN software, Quickbooks, AutoCad:
- Knowledge and experience of architecting and maintaining Virtual Desktop environments:
- Knowledge and experience of architecting and maintaining VOIP solutions:
- Knowledge and experience in iOS troubleshooting:
- Knowledge and experience of networking technologies:
- Knowledge and experience of printer products and the ability to configure printer network devices:
- Knowledge and experience with IBM iAccess PC client emulation software a plus:
- Experience working in a mission critical support environment:
- Solid customer service and phone skills essential:
- Knowledge and experience in administration of Atlassian Suite (Jira Service Desk, Confluence) or competitor helpdesk ticketing products:
- Valid California driver’s license with a clean driving record:
- We get 100’s of applicants applying to us. Please see the instructions above on how to apply to help us.
- ID: #22996915
- State: California Glendale 91201 Glendale USA
- City: Glendale
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2021-11-19
- Deadline: 2022-01-17
- Category: Et cetera