Desktop Support Engineer

24 May 2024

Vacancy expired!

 Application SpecialistApplications supportSupport and maintain day-to-day support issuesManage projects and 3rd party vendorsImplement new versions/upgradesCreate user training for Legal apps (iManage, Legal Solutions Plus, Doc Auto, CCC Macros)Document all processes and create user training manualsProvide day-to-day help desk support for all employeesSupport all level 1 & 2 escalationsManage new employee hire and termination forms and procedures as related to I.T.Utilize the IT helpdesk system (Cherwell), and accurately document all requests and resolutions (Knowledge base) Cherwell Experience a plusDeploy and manage iOS and Android devices such as iPhones and iPad devices.Manage Windows and Mac workstation setup for new employeesManage workstation upgrades and repair for existing employeesProvide troubleshooting, and manage service calls for printers & copiers locally and remotelyProvide network connection troubleshootingSupport Adobe Creative Suite and Creative cloud productsProvide executive support to local Execs. Support VIP users at remote siteTechnician will be required to support a VIP user group located in the LA area in addition to the corporate offices.  Technician will work a split shift schedule between corporate office and remote officeAnalyze work orders to spot trends and underlying issuesTravel between offices in the LA Area (Schedule flexibility)

  • ID: #49989990
  • State: California Los angeles 90001 Los angeles USA
  • City: Los angeles
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2023-05-24
  • Deadline: 2023-07-23
  • Category: Et cetera