Development & Operations (DevOps) Manager

31 Oct 2024

Vacancy expired!

TITLE: Development & Operations (DevOps) Manager

LOCATION: Los Angeles, CA

DURATION: This is an FTE/ Direct Hire position

SALARY: To be Discussed

Reporting To: Assisting Director and Senior Dev-Ops Manager

NOT open to Corp to Corp

Those authorized to work in the US are encouraged to apply.

DKKD Staffing does not sponsor and cannot support H1, TN, etc. No outside agencies, please.

JOB SUMMARYThe Operations Development Projects Manager provides support for the operations and development teams.Communicates and collaborates among various team members, leadership, and other departments. Serves as Operations Authority (Ops) and Process Owner (PO) for various Quality Management System (QMS) programs.

Duties & Responsibilities

Serves as Process Owner for documentation relating to the QMS programs and operational activities, this could include (but not limited to): (Percent of time: 40%)
  • Process Owner Areas (Operations)
    • Network and User Permission
    • Electronic Signatures & Certificate Authority
    • Disaster Recovery
    • Offsite Archival
    • Software Installation requests
    • Security Controls
    • Freshdesk ticket system
    • ARCOS related procedures such as: file management, announcements, web/windows users
  • Process Owner Processes/Documentation
    • SOPs
    • Work Instructions
    • Forms (either central or study-specific)
    • Study Specific Documentation

Process Owner (DevOps) (Percent of time 40%)
    • DevOps project management
      • Oversee SDLC and Development projects for study-specific dynamic forms, data export, and related projects
      • Act as Product Owner/Lead – define and manage the development backlog and timelines by working with all subject matter experts (Project Managers, QA, Compliance, Development)
      • Backlog, timeline, and user requirement management in Team Foundation Server (TFS)
      • Create and manage SDCL documentation to document validation development, testing, and deployment processes.

Coordinate and communicate effectively with various departments, supervisors, and coworkers to ensure smooth business operations including (but not limited to): (Percent of time: 10%)
  • Communicating with managers to understand the needs of their respective teams (i.e. hardware, software, space allocation, new positions, etc.).
  • Ensures that the needs of the teams are communicated to Managers, leadership, and/or other departments.
  • Ensures timelines and targets are communicated to relevant stakeholders and key team members on a regular basis on assigned projects (i.e. daily, weekly, monthly, quarterly communications as defined per task).
  • Manage meeting schedules, agendas, expectations, and minutes associated with assigned tasks.
  • Understands the day-to-day needs of the team to ensure the DIRC workflow is functioning adequately to promote productivity and timely completion of cases.

Provide operational support to multiple areas (but not limited to): (Percent of time: 10%)
  • Facilitation between Company and ITS regarding support requests
  • Facilitation between Company and Facilities regarding support requests
  • Initial onboarding of new hires to Company
  • Provide support to operations in relation to the troubleshooting ticketing system.
  • Other duties as assigned by the Assistant or Administrative Director and Technical and Software Development Manager. May include both project support tasks and general operations support. (Percent of time: Ongoing)
  • Perform all tasks in a safe manner in compliance with company safety policies and according to applicable regulations. Maintain a neat workstation and environment. Dress in an appropriate and professional manner. Maintain clean, neat and acceptable personal attire for job duties. (Percent of time: Ongoing)
  • Display courtesy and consideration to patients, guests, physicians and staff. (Percent of time: Ongoing)
  • Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests. (Percent of time: Ongoing)
  • SupervisionFunctions under general supervision of the Assistant Director and Technical and Software Development Manager.

    Abilities and Characteristics:
    • Ability to interface well with all departments and within the organization to represent the company departments overall in a highly professional manner:
    • Demonstrate the ability to communicate effectively and professionally with faculty, staff and customers:
    • Ability to handle multiple tasks simultaneously, assess and shift priorities effectively:
    • Detailed and Organized with good time management skills:
    • Knowledge of and facility with Microsoft Office programs:
    • Client service experience:
    • Critical thinking skills:
    • Ability to learn ophthalmic concepts:
    • Ability to use independent judgment and to manage confidential information:
    • Ability to make administrative and procedural decisions:
    • Ability to foster a cooperative work environment:
    • Ability to supervise and train assigned staff including organizing, prioritizing, and scheduling work assignments:
    • Employee development and performance management skills:
    • Proficient writing and editing skills:

    JOB-RELATED SCREENING QUESTIONS/ JOB REQUIREMENTS:

    NOTE: Please provide your # of years of experience (per bullet/colon) and last year used. Elaborate if needed. If no experience, please indicate NA or none.

    Education:
    • Bachelor’s degree required. Combined experience/education as substitute for minimum education:

    Experience:
    • Held role(s) as Operations Development Projects Manager
    • Served as Operations Authority (Ops) and Process Owner (PO) for various Quality Management System (QMS) programs.
    • 5 years of progressive management experience:
    • 4-6 years project management experience preferred or equivalent experience:
    • Knowledge of clinical trials strongly preferred (such as completion of Clinical Research Associate training course or related clinical trial project experience):
    • 1-year experience with Team Foundation Server:
    • Process Owner Areas (Operations)
    o
        • Network and User Permission
        • Electronic Signatures & Certificate Authority
        • Disaster Recovery
        • Offsite Archival
        • Software Installation requests
        • Security Controls
        • Freshdesk ticket system
        • ARCOS related procedures such as: file management, announcements, web/windows users
      • Process Owner Processes/Documentation
        • SOPs
        • Work Instructions
        • Forms (either central or study-specific)

    DevOps project management
        • Oversee SDLC and Development projects for study-specific dynamic forms, data export, and related projects
        • Act as Product Owner/Lead – define and manage the development backlog and timelines by working with all subject matter experts (Project Managers, QA, Compliance, Development)
        • Backlog, timeline, and user requirement management in Team Foundation Server (TFS)
        • Create and manage SDCL documentation to document validation development, testing, and deployment processes.

    Connect with us on Linked In: www.LinkedIn.com/in/DianeKrehbiel

    ALL DKKD JOBS: www.DKKDstaffing.com

    We get 100’s of applicants applying to us. Please see the instructions above on how to apply to help us.IND123

    • ID: #21945990
    • State: California Los angeles 90001 Los angeles USA
    • City: Los angeles
    • Salary: Depends on Experience
    • Job type: Permanent
    • Showed: 2021-10-31
    • Deadline: 2021-12-27
    • Category: Et cetera