DevOps & Engineering Excellence Program Manager (Onsite/Hybrid)

Join our Center of Excellence (COE) team in Commercial and Money Movement Solutions, dedicated to ensuring the highest standards of operational excellence and cybersecurity for CMS applications. Our team ensures we achieve 100% compliance with Visa's cybersecurity policies, maintains a robust and resilient infrastructure, and enhances developer experience and productivity through efficiency improvements. We are looking for a highly motivated team member to contribute to our mission by leveraging their expertise in data analysis, visualization, and metric development. This role involves working collaboratively with cross-functional teams to support governance, oversee projects, communicate insights, and maintain operational excellence all while continuously seeking to improve our processes and product offerings.

Essential FunctionsData Analysis & Reporting: Utilize advanced SQL and scripting skills to extract, manipulate, and analyze large datasets.Data Visualization: Create and manage insightful and visually appealing dashboards and reports using Tableau, PowerBI, and other data visualization tools.Metric Development: Develop and monitor DORA, SPACE, Flow, and other developer productivity metrics to provide actionable insights.Governance Support: Ensure accurate Application Service data is recorded, including criticality, accessibility, and data privacy governance. Provide guidance and support to application owners.Project Oversight: Support the management of multiple projects aligned with the organization's key results and objectives.Collaboration: Work closely with cross-functional teams, including developers, product managers, and senior management, to understand data needs and deliver meaningful conclusions. Coordinate and facilitate meetings, documentation, and follow-ups.Communication: Present findings and recommendations to senior management, translating complex data into clear and actionable insights.Metrics and Reports: Monitor OKR progress, develop and maintain detailed reports and metrics, and provide management updates.Continuous Improvement: Stay updated with the latest industry trends and best practices to continuously improve data analysis, reporting processes, and product offerings.This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.