Director, Human Resources

JOB SUMMARYAre you known for being an effective listener and problem solver of people related issues? Do you have up to date knowledge of HR laws, procedures, and policies? If so, you could excel as a Senior Human Resources Director at Spectrum.Spectrum keeps more than 32 million customers connected across our 41-state footprint by offering state-of-the-art products and services including Spectrum Internet®, TV, mobile, and voice. Our Human Resource teams play the integral role of keeping our employees happy, growing, protected, and insured. We understand the importance and value each employee has in making Spectrum successful, so we drive and improve the dedicated resources that serve our people.BE PART OF THE CONNECTIONAs a Human Resources Director, you’ll be responsible for creating and delivering policies and programs in the areas of recruitment, employment, employee relations, and equal opportunity employment in compliance with government regulations and company goals. You’ll work with leadership to ensure HR strategies and initiatives are in alignment with all short- and long-term business goals. You will also support a geographically dispersed employee base within the designated client group. As well as create, implement, and enhance consistent practices to ensure stable service delivery that is aligned with company initiatives and enterprise-wide policies and procedures.Reporting to the VP, Human Resources, and managing four direct reports, this role will provide HR support to approximately 1,300 employees in 4 sales and customer service call centers across the US.MAJOR DUTIES AND RESPONSIBILITIES

Oversee all aspects of employee relations; ensure Company policies are administered fairly and consistently. Provide consultative support to managers and supervisors

Ensure legal compliance with all applicable local state and federal employment laws, including but not limited to FLSA, FMLA and ADAAA to minimize risk/exposure to the company

Provide guidance to ensure the integrity of the performance management program and the development of employees

Partner with respective client group in order to understand the business challenges and to ensure effective and timely HR support

Manage organizational change

Oversee recruiting and staffing process ensuring compliance with EEO, FCC and Affirmative Action; design and implement employee retention strategies

Oversee timely and accurate payroll processing and commission reporting

Conduct employee investigations and oversee all escalated employee issues, including ethics point reports

Establish local procedures to ensure compliance with Company and regulatory agency requirements

Hire, train and manage performance and development of direct reports

Oversee Human Resources communications

Participate in enterprise wide taskforce initiatives

Monitor processes and ensure accurate maintenance of employee files and HRIS database

Review and oversee unemployment and workers compensation claims

Possess comprehensive knowledge of employee benefit programs, and oversee annual enrollment

Participate in budget planning and manage departmental expenses

Manage Labor Relations Programs, coordinate and participate in Labor Relations Negotiations as needed

May support Merger and Acquisition activity working closely with other functional areas

Perform other duties as required

REQUIRED QUALIFICATIONSRequired Skills/Abilities and Knowledge

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to communicate effectively with executive management and company personnel

Ability to effectively delegate and develop team members

Ability to effectively plan/manage/lead projects

Ability to supervise the work of others

Ability to mentor, develop and motivate team members to the success of the department and business.

Ability to deal with the public in a professional manner

Ability to maintain confidentiality of information

Ability to make decisions and solve problems while working under pressure

Demonstrated PC skills and MS Office skills

Ability to prioritize and organize effectively

Ability to show judgment and initiative and to accomplish job duties

Ability to work independently

Demonstrated Business Acumen

Demonstrated negotiating skills

Ability to analyze and interpret data in order to build a business case

Expert knowledge of local, state and federal employment laws and procedures

Expert knowledge of recruitment trends and technologies

Expert knowledge of wage and hour laws

Expert project management skills

Demonstrated communication skills including public speaking

Expert knowledge of staffing and employment practices

Expert knowledge of employee relation's procedures and applicable law

Demonstrated knowledge of broadband services industry/subscription based business model

Required Education

Bachelor's degree in human resources, business, or organizational behavior or related field

Required Related Work Experience and Number of Years

Human Resource Generalist experience in a single or multi-locations environment - 8-10

Management experience - 5+ or relevant HR experience

PREFERRED QUALIFICATIONSPreferred Education

Master’s Degree Preferred

Certifications for Human Resource Professionals (PHR, SPHR) preferred

WORKING CONDITIONS

Office environment

Travel required

HGN720 2024-38882 2024Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.The pay for this position has a salary range of $120,800.00 to $257,000.00 . The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q)Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)