Vacancy expired!
- A Bachelor’s degree from an accredited college in Computer Science, Business Administration, Engineering, Finance, Information Services (or the equivalent of education and progressive responsible experience)
- A minimum of 12 years of Information Technology experience with at least 5 years of progressive IT managerial experience
- Must have proven effective problem solving, decision making, critical thinking, leadership and analytical skills
- Ability to create and tailor communications appropriate for the audience and the situation
- Ability to work well under pressure and work multiple tasks simultaneously
- Ensure metrics measuring operational health are produced, reviewed and understood at all levels (SLAs, availability, performance metrics, etc.)
- Proactively engage cross-functional teams and facilitate discussions which drive results driven decision making across all levels of leadership
- A detailed understanding of, and experience with, all ITIL processes
- Exceptional C-level verbal/written presentation and communications skills who can simplify key messages, present compelling stories, develop technical and personal credibility with executives (including technical on-technical audiences), and can influence the decision-making process
- Ability to fit in with the constant shifting needs and demands of the business departments
- Assertive but diplomatic with the ability to prioritize workload and to perform in a high-pressure environment
- Must be a proven team leader with excellent facilitation and leadership skills
- 4+ years experience with ServiceNow modules including Incident, Service Request, Change, Problem, Knowledge Management, and reports.
- 4+ years’ experience and proven success identifying and implementing opportunities for improvement to configurations, procedures and process to enable greater availability, capability and efficiency
- 4+ years’ experience working with Dynatrace, Splunk, NewRelic, Solarwinds or similar operational tools
- 4+ years of experience providing day-to-day oversight/supervision to a team of technical employees and/or vendor partner resources
- In depth knowledge of ITIL Service Management processes
- Strong technical skills including Application, Infrastructure and Cloud technology experience
- Understanding of industry standard technologies and infrastructure such as: networking, servers, storage, middleware, databases, virtual infrastructure and cloud services
- Experience and subject matter expertise in the web and distributed computing environment
- Ability to work including nights and weekends when escalated in a high priority outage
- Must be able to review and analyze data reports and manuals; must be computer proficient.
- Must be able to communicate effectively via telephone and in person
- ID: #40671378
- State: California Sanfrancisco 94101 Sanfrancisco USA
- City: Sanfrancisco
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2022-05-11
- Deadline: 2022-07-09
- Category: Et cetera