Director of Guest Services

Join our team as the Director of Guest Services for Stanly Ranch, serving as the senior leader of the front of house Guest Services areas including Ranch Hosts, Beehive (Communications) and Ranch Hands.  Ensure that ENRICH values are present in all communication and culture.  Cultivate understanding and ritualization of Auberge standards of guest service throughout all areas by working alongside the team to support their efforts.  Strategize with senior leadership to support the Soul of the Place for the resort.  Create professional relationships with team members, fellow managers and guests. Be actively involved with all hotel operations.The key responsibilities for this position are:Oversight of all areas of the Front of House Guest Services areas, including Guest Services Agents, Bell/Valet Attendants, and Communications Teams. Recruit, train, coach & develop all team members within the various departments.Maintain presence in all guest service areas to oversee the delivery of the sequence of service and work directly with team members as needed.Work with the Director of Housekeeping & Itinerary Design Manager to continuously improve the pre-arrival process and guest outreach.Be involved with day to day operations including but not limited to:  greeting notable guests, monitoring the daily activity of arrivals & departures and ensuring guest concerns are addressed promptly & appropriately.Foster & develop a nurturing culture of ongoing learning & development, wherein the precise execution of Auberge’s standards occurs in every interaction and team members are offered opportunities for growth.Effectively control labor through strategic scheduling of guest services team members based on operational priorities; train and develop Guest Services Managers to do the same.Manage departmental budget, control expenses and optimize financial performance of Front Office operations.Ensure that the management team maintains a monthly inventory of all collateral and operational supplies used by the department and that orders are coordinated within the budgeted & forecasted timelines.Effectively manage & drive all payroll processes for the departments to ensure accurate and timely payment to team members, complying with all payroll requirements.Lead regular & effective team member engagement & recognition efforts.The starting rate for this position is $100,000 per year, plus incentive. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.