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BE PART OF A BANK LIKE NO OTHER.
When you work with the world's most innovative companies, you know you're making a difference.Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.Job Description Director, Product Design About SVB: Silicon Valley Bank is the most sought-after financial partner in the global innovation economy. We bring together entrepreneurs, investors, venture capitalists, and private equity firms to move their bold ideas forward, fast. Our clients define what comes next. In the past 35 years, we've accumulated more experience with start-ups and high-growth tech than any other company in the world. In fact, a majority of the most compelling Fintech disruptors bank with us. Our clients include: Beyond Meat, Shopify, HelloFresh, and Etsy, just to name a few. We help our clients grow, too. More than half of the innovative companiesthat completed an IPO in the last two years were our clients. Our accomplishments serve as motivation to continue pushing ourselves and we are committed to delivering user-centered, high-impact solutions to our clients. We are looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking experience on a global scale. The team and the opportunity We are a diverse group of 40+ designers, researchers, and content strategists focused on creating great digital banking experiences for some of the most innovative companies in the world. We care deeply about human-centered design, about making commercial banking great, and about each other. We believe that putting our clients at the center of our products will enable us to unlock insights and innovation to deliver the best digital and servicing experiences. You'll find that on our team, we foster a design culture of trust, safety, fun and community because we believe that kind of environment will enable all of us to do our best work. We have big goals and aspirations and are committed to constantly learning, iterating, and improving the experience of our customers and of being on our team and at SVB. We are looking for a design leader to be a core part of the design and product leadership team within Client Digital Services and lead product design for our online banking platform, SVB Go. In this role: You'll lead Product Design for SVB Go, and in partnership with technology and product, guide design and development decisions for our key client-facing digital platform. You'll hire, mentor, and grow a team of talented designers, researchers and content strategists and continue building the Product Design practice at SVB. You are:- A creative design expert who is deeply passionate about design, products , and the end-to-end customer experience across a product and services ecosystem.
- Able to create a vision and strategy, in collaboration with Design Research and Content Strategy to support delivery, user, and business goals.
- An investigative thinker who has experience in helping organizations solve their most innovative growth questions and bringing new offerings to market with a human-centric focus
- A n inspirational leader who excels at collaboration and mentoring, as well as guiding diverse talent .
- Provide thought leadership to the design community, to inspire and provoke knowledge and new ideas within SVB
- Provide design leadership and innovation opportunities through engaging with colleagues from other teams to ensure that iterative design and Design Research and Content Strategy approach is understood, adopted, internalized and effectively leveraged
- Direct the creation of a holistic UX strategy and vision, as a core part of the design and product team to build best-in-class products for our clients
- Plan, direct and orchestrate multiple UX initiatives at different stages of the product lifecycle
- Hire, mentor and coach a growing team of talented UX Designers and Researchers with a focus on attracting top talent to solve complex challenges and craft experiences that highlight SVB's unique capabilities and personalities
- Direct teams and participate in gathering user insights and feedback to design and create short-term recommendations and future state visions that align with broader product strategy and create impact for the business
- Direct solution design, prototype testing & iteration of solutions with client/stakeholder inputs, all the way through to solution development and launch
- Facilitate information gathering working sessions and collaborate seamlessly with Product Managers, Engineers, UX designers, researchers and other cross functional stakeholders to understand business objectives , needs, and constraints while creating designs that provide creative, thoughtful solutions
- Communicate complex design concepts clearly and persuasively across different audiences at varying levels of the organization with minimal conflict and complications between collaborative and cross-functional personnel
- A history in banking services and innovation. A strong eye for intuitive and disruptive digital experiences in the banking space (commercial banking a plus).
- A portfolio that includes examples of leading strategic design with significant business outcomes
- Experience hiring, leading, managing and inspiring direct reports
- A strong portfolio of work exemplifying a deep understanding of UI/UX lifecycle to define user experiences that includes examples of leading initiatives with significant business outcomes
- Experience with both consumer and business facing applications
- A history of working across functional pods and cross-channel or omni-channel experiences, including desktop, mobile web and mobile app experiences (designing for chat-bots or IA is a plus)
- Experience in managing and leading design teams on large-scale projects in various stages of the product lifecycle and effectively delivering in a fast paced, dynamic environment
- Strong knowledge of user-centered design principles, careful attention to detail, and ability to see the bigger end-to-end-picture
- The confidence and natural storytelling ability to create engaging presentations and stellar communication skills to share-out research and analysis learnings clearly and effectively to other product executives and leaders across the organization
- Expertise at applying Design Thinking and UX research methods (contextual inquiry, validation, usability, quantitative) into the product development and design process with a strong eye for intuitive and disruptive digital experiences in the banking space
- A strong understanding of Lean UX methods and an understanding of an Agile development environment (iterative design)
- 10 + years' experience in leading large scale design initiatives in financial services
- Experience working in and an understanding of an Agile development environment
- A Bachelor degree or advanced degree in Design, Human Computer Interaction, Business, Technology OR equivalent work experience
- Experience working in and helping to lead digital transformation initiatives, including cohesive and unified digital platforms and ecosystems versus standalone products in an agile environment
- ID: #44718829
- State: California Californiaremote 93504 Californiaremote USA
- City: Californiaremote
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2022-08-09
- Deadline: 2022-10-07
- Category: Et cetera