Director, UX Design

SVB Financial
Sanfrancisco, CA
28 Nov 2024

Vacancy expired!

BE PART OF A BANK LIKE NO OTHER.

When you work with the world's most innovative companies, you know you're making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to SVB for our expertise, deep network and 30+ years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

Job Description Director, Product Design (UX)

About SVB: Silicon Valley Bank is the most sought-after financial partner in the global innovation economy. We bring together entrepreneurs, investors, ventures capitalists, and private equity firms to move their bold ideas forward, fast. Our clients define what comes next. In the past 35 years, we have accumulated more experience with start-ups and high-growth tech than any other company in the world. In fact, a majority of the most compelling Fintech disruptors bank with us. Our clients include: Beyond Meat, Shopify, HelloFresh, Cloudera, and Andreessen Horowitz, just to name a few. We help our clients grow, too. More than half of the innovation companiesthat completed an IPO in the last two years were our clients. Our accomplishments serve as motivation to continue pushing ourselves and we are committed to delivering user-centered, high-impact solutions to our clients. We are looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking experience on a global scale.

About the Role: The Director, Product Design represents the lifeblood for growth for SVB, improving the user experience and differentiating our digital capabilities from our competition. This role is responsible for driving a significant aspect of our digital transformation strategy.

The ideal candidate is:

-A creative design expert who is deeply passionate about design, product, and the end-to-end customer experience across a product and services ecosystem.

- Able to create a vision and strategy, in collaboration with Design Research and Content Strategy to support delivery, user, and business goals.

- An investigative thinker who has experience in helping organizations solve their most innovative growth questions and bringing new offerings to market with a human-centric focus.

- An inspirational leader who excels at collaboration and mentoring, as well as guiding diverse talent.

- Able to work independently, quickly and reliably in a fast-paced, creative environment with a keen attention to detail to end user experiences.

Once here, you will:

- Provide thought leadership to the design community, to inspire and provoke knowledge and new ideas within SVB

- Provide design leadership and innovation opportunities through engaging with colleagues from other teams to ensure that iterative design and Design Research and Content Strategy approach is understood, adopted, internalized and effectively leveraged

- Direct the creation of a holistic UX strategy and vision, as a core part of the design and product team to build best-in-class products for our clients - Plan, direct and orchestrate multiple UX initiatives at different stages of the product lifecycle

- Hire, mentor and coach a growing team of talented UX Designers and Researchers with a focus on attracting top talent to solve complex challenges and craft experiences that highlight SVB's unique capabilities and personalities - Direct teams and participate in in gathering user insights and feedback to design and create short-term recommendations and future state visions that align with broader product strategy and create impact for the business

- Direct solution design, prototype testing & iteration of solutions with client/stakeholder inputs, all the way through to solution development and launch

- Facilitate information gathering working sessions and collaborate seamlessly with Product Managers, Engineers, UX designers, researchers and other cross functional stakeholders to understand business objectives, needs, and constraints while creating designs that provide creative, thoughtful solutions

- Communicate complex design concepts clearly and persuasively across different audiences at varying levels of the organization with minimal conflict and complications between collaborative and cross-functional personnel

What you'll bring:

- Excellent communication, problem solving, and collaboration skills

- 10 + years of hands-on professional experience in a UX role directing multiple initiatives at once

- A strong portfolio of work exemplifying a deep understanding of UI/UX lifecycle to define user experiences that includes examples of leading initiatives with significant business outcomes

- Experience with both consumer and business facing applications - A history of working across functional pods and cross-channel or omni-channel experiences, including desktop, mobile web and mobile app experiences (designing for chat-bots or IA is a plus)

- Experience in managing and leading design teams on large-scale projects in various stages of the product lifecycle and effectively delivering in a fast paced, dynamic environment

- Strong knowledge of user-centered design principles, careful attention to detail, and ability to see the bigger end-to-end-picture

- The confidence and natural storytelling ability to create engaging presentations and stellar communication skills to share-out research and analysis learnings clearly and effectively to other product executives and leaders across the organization

- Expertise at applying Design Thinking and UX research methods (contextual inquiry, validation, usability, quantitative) into the product development and design process with a strong eye for intuitive and disruptive digital experiences in the banking space

- A strong understanding of Lean UX methods and an understanding of an Agile development environment (iterative design)

- Proven experience working independently, quickly and reliably in a fast-paced, creative environment with a keen attention to detail - A Master's Degree in the study of design including one of the following: Design, Information Architecture, HCI, or equivalent project/portfolio experience (preferred)

- Experience in banking services or federally regulated environment is a plus - Experience working with the innovation economy is a plus. Join us at SVB and be a part of bringing our clients' world-changing ideas to life.

For more than 35 years, SVB Financial Group (NASDAQ: SIVB) and its subsidiaries have helped innovative companies and their investors move bold ideas forward, fast. SVB Financial Group's businesses, including Silicon Valley Bank, offer commercial and private banking, asset management, private wealth management, brokerage and investment services and funds management services to companies in the technology, life science and healthcare, private equity and venture capital, and premium wine industries. Headquartered in Santa Clara, California, SVB Financial Group operates in centers of innovation around the world. Learn more at svb.com.

SVB Financial Group is an equal opportunity employer.

At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

2021 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB).

Silicon Valley Bank is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. FC029579. Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.