Dispatch Associate

Under the directions of the Central Transportation Services Management team, serves as a call agent anddispatcher for a multi-disciplinary department. Displays an ability to learn and efficiently navigate computerized transportation dispatchingand bed tracking software (CS-Link/EPIC), refrigerator temperature monitoring software (TempTrak), and facilities service requestmaintenance program (Mainspring). In addition to being able to use an ACD based phone system, you will need to utilize 2-way radio, email,Word and Excel files to effectively and efficiently process and retrieve needed information in a timely and accurate manner. Capable ofhandling high call volumes on a daily basis and in emergency situations while keeping in line with Department’s policies and procedures.Ability to focus on live data updates and logically schedule representatives to immediate service calls involving patient care. Should be ableto learn and recall locations of various areas and departments throughout the medical center. Must be fluent in English, read, write andspeak. Candidate must display excellent communication, interpersonal, and customer service skills with external and internal clientele. Musthave good follow up skills and capable of working a variety of shifts. You will need to utilize proper telephone etiquette when assistingcustomers, triaging calls and providing information to callers. Must be able to lift and put away office supplies shipments as received such as:cartons of paper, boxes of files, and other miscellaneous supplies utilized to ensure efficient productivity. Must be able to sit or stand in onespot the majority of working hours. Adheres to all Hospital and departmental policies and procedures and complies with JCAHO and otherregulatory agencies in all work performed while maintaining patient confidentiality.Education required:High school graduate or equivalent required. English speaking, spelling, grammar, & simple math skills equivalent to highschool level required. Courses & work experience in communications, public contact, book-keeping, business machinesand correspondence preferred.Knowledge and understanding of the organization, functions, policies and procedures of the Department, and the inter-relationship with other departments. Ability to interact effectively with Directors, Managers, internal staff, patients andrepresentatives of public agencies and business, or a comparable level of education and experience.License required:Must possess a minimum computer competency comprised of a working knowledge of Windows or a comparable system(specifically including keyboarding and mouse skills). Must additionally possess a working knowledge of wordprocessing, spreadsheets, presentation development, E-mail browsers and on-line reporting. Ability to type 45 to 50 WPM.Experience required:Experience demonstrating the ability to handle multiple tasks frequently with short time-lines, to prioritize and organizework, and to complete assignments in a timely, accurate manner.Working Title: Dispatch AssociateDepartment: Dispatch Call CenterBusiness Entity: Cedars-Sinai Medical CenterJob Category: AdministrativeJob Specialty: Customer SupportPosition Type: Full-timeShift Length: 10 hour shiftShift Type: DayBase Pay: $18.00 - $26.45Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.