Dispatcher

Job DescriptionA large HVAC company is seeking a Dispatcher for their service department working out of Livermore, CA. The individual in this role would work in the service department in an administrative capacity. Candidates for this position should be reliable, organized, positive, and have a desire to learn and grow with the company.Duties and Responsibilities

Dispatch inbound calls and emails from clients timely and effectively

Dispatch service technicians to client sites timely and effectively

Manage open service work orders

Update work order notes at least weekly

Manage, maintain, and update client portals

Identify and assess clients’ needs to meet or exceed expectations

Provide accurate and complete information to clients, technicians and management

Field client questions and concerns, suggest appropriate solutions/alternatives

Responsible for scheduling preventative maintenances and quoted jobs

Host weekly dispatch meetings

Work with Service manager to create on-call schedules

Assist with parts requests, ordering and distribution

Assist with refrigerant documentation

Follow company scripts, guidelines, and policies

Provide general office administrative support

Requirements and Qualifications

Excellent time management

Positive, client centric attitude

Great customer service

Highly organized

Detail oriented

Heightened awareness

Active listener

Dependable and reliable

Thorough understanding of workflow

Solid concept of task urgency and prioritization

Great verbal and written communication skills

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.