Donation Greeter/Sorter

Be a part of our Mission! The Alpha Resource Center of Santa Barbara County empowers individuals with intellectual and developmental disabilities (IDD) to thrive and make meaningful impact. Through supportive services, community engagement, and enriching programs, we help families, build opportunities, and cultivate a welcoming sense of belonging.

Benefits Include:

-Paid Time Off: Up to 10 sick days and 10 Vacation days in your first year

-Immediate eligibility for Holiday Pay

-Comprehensive Benefits Package: Medical, dental, vision, supplemental insurance, and life insurance

-401k with employer match

-Paid Training, Ongoing Professional Development

-Opportunities for Advancement

-Supportive and Friendly Work Environment

This essential role focuses on welcoming and assisting donors, coordinating the flow of donations, and supporting the production line with timely sorting and material handling. The ideal candidate is friendly, physically capable, and has strong interpersonal skills to ensure a positive donor experience and efficient donation processing.

Schedule: Thursday through Monday

Essential Job Duties:

-Greet and assist donors with professionalism and courtesy.

-Operate computer systems including Microsoft programs, internet, and SMCo’s Thrift Trac.

-Prepare donation center daily under supervisor’s direction.

-Clean and organize reception area before opening.

-Ensure signage, donation bins, tools, and safety gear are in place.

-Identify and communicate items not accepted per donation guidelines.

-Collect donor information and track donation sources.

-Sort accepted items by category for efficient processing.

-Assist donors in unloading and provide donation receipts.

-Maintain high standards of customer service and relay feedback to supervisors.

-Promote Alpha Resource Center’s mission.

-Follow company policies and recommend process improvements.

-Address donor questions and resolve concerns professionally.

-Inspect donations for quality and condition.

-Monitor and support production flow needs.

-Perform basic equipment checks and maintenance.

-Maintain cleanliness and safety around the building.

-Attend required training and develop job-related skills.

-Report safety, security, or personnel issues promptly.

-Always prioritize safety and professionalism.

HOURS OF WORK

40 hours per week. Work hours will be fixed per the demands of the department. Regular attendance, punctuality and diligent work performance are expected and required.

Attendance and participation at staff meetings, trainings and seminars is expected

QUALIFICATIONS

The employee must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Appropriate training will be provided where necessary, and specific assistance in refreshing the employee in those areas where appropriate.

Eligible to work in the United States.

Valid California Driver’s License and eligible for insurance under the company policy.

Ability to work independently without supervision while maintaining a high level of organization.

Ability to embrace and implement communication best practices.

Ability to operate and use all equipment necessary to do the job.

Ability to be flexible and available for temporary or permanent assignment to another Alpha store and/or transfer to another position as required by management.

Ability to work varied hours/days and overtime as business dictates.

Ability to safeguard confidential information obtained during employment.

Ability to work both individually and as a team member and prioritize work.

Must be able to establish rapport and communicate with internal and external customers of diverse cultural, educational and mental and physical ability.

EDUCATION and/or EXPERIENCE

High School Diploma or a combination of education and experience demonstrating ability to perform essential duties is required.

LANGUAGE SKILLS

The ability to read, write and speak English clearly is mandatory. Ability to read and speak Spanish is desirable but not required. The ability to communicate information to other employees, customers and donors as well as management in a clear and concise manner is essential.

REASONING ABILITY

Employee is able to apply common sense understanding to carry out instructions, either written, oral, or diagram form. Must possess the ability to deal with problems involving several variables in any standardized situation. Must be able to prioritize tasks and activities in a manner consistent with direction from supervisor.

PHYSICAL DEMANDS

The employee is regularly required to continuously stand, walk, sit, talk, and hear. Employee must be able to bend, squat, climb stairs, and safely lift frequently and/or move up to 50 lbs. unassisted. The employee frequently is required to use hands to handle or feel equipment, paper, or files. The employee must be able to operate all office equipment, including a computer keyboard as well as see a computer monitor display screen. The employee is occasionally required to stand, walk, and reach with hands and arms. Specific vision abilities required by this job include close vision.

This position requires the manual dexterity and adequate vision to read written materials, enter data into a computer, adequate hearing and verbal communication skills to conduct conversations (in person or on the telephone) and interact with staff and others to perform duties.

WORK ENVIRONMENT

The work environment would be generally described as inside and outside of the donation center. The safety hazards in this environment include sun exposure and car traffic. Hydration/sun-ray-blockage and remaining visible, are the best way to address these safety hazards. The noise level in the work environment is usually moderate to loud and the illumination of the work area is primarily with natural lighting.