E-Commerce Manager

We are parented with a Home Decor and Lifestyle brand curated located in Huntington Beach, CA. It is their mission to help people build their happy home by offering accessible design advice and decor items.

• Development of the E-commerce project presence with a defined strategy to achieve sales goals and maintain high customer satisfaction.
• Management of relationships with external e-commerce partners to effectively collaborate and drive growth. Currently have multiple vendors and each have different processes, terms, and conditions.
• Creation of a shipping strategy and ongoing management to allow competitive pricing for customers.
• Responsible for coordinating and planning all photoshoots that include e-commerce product. This will include, logistics, styling, team, shot lists, etc.
• Assist the Built Custom Homes team with selecting and ordering product for projects. This will include move in's, managing timelines, installation logistics, etc.
• Ability to create and maintain monthly reports to show growth of marketplaces, the impact of marketing, and analytics of channels.
• Ability to ensure KPI's are met and/or communicate where we need to focus to drive KPI success.
• Negotiate partnership details for collaborations or partnerships

• Deep understanding of shipping/freight best practices and carrier relationships.
• A strong sense of customer experience and service, as well as ideas on how to improve customer experience and satisfaction via our dropship process.
• A solid understanding of inventory reporting and ways to streamline current systems.
• The ability to select products from our approved vendors to merchandise collections.
• The initiative to devise strategies with social media and marketing teams to harness sales-related insights and drive sales to our online store.
• Ability to maintain, update, modify, and edit products including product images, weights, categories, specifications, and inventory in a timely and efficient manner.
• Ability to process orders within 24 hours and answer all customer service inquiries in a timely and professional manner.
• Proficiency in copywriting.
• Experience and success working in a self-managed environment.
• A long-term planner - we are looking for someone that can grow with us!

• Shopify or Google Analytics (Gorgias preferred but not required) experience a must