Emergency Medical Services Administrator - Department of Emergency Management (0933)

Job Description

Under policy direction, the Emergency Medical Services (EMS) Administrator is responsible for all functions and activities of the EMS Agency in a very complex pre-hospital and hospital system. The EMS Administrator provides leadership and direction in developing new programs and establishing organizational policies, priorities and objectives to improve patient care and outcomes to residents and visitors of San Francisco, focusing on building coordination and collaboration among the participants in the EMS system to identify and operationalize the specific components of these broader goals. They are responsible for ensuring that the EMS system meets local, state and federal regulations governing EMS systems and for providing reports on the performance of the EMS system to local authorities and the public. The position participates in committees for EMS and disaster planning across City departments and represents the Department with State and local commissions and with national, state, regional and local agencies as well as the media. They also plan, develop, and monitor the budget for the Division and make decisions on allocation of resources within the division.

The essential functions of this position include:

• Plan, administer, monitor, organize, direct and coordinate the review of the CCSF Emergency Services system including services provided by multiple provider agencies in compliance with State and Local requirements.
• Establish standards, goals and objectives for EMS system operation. Monitor the system performance through quality assurance and analyzing the "gap" to produce training and recommendations for system improvement.
• Training and certification for all emergency pre-hospital care personnel and oversee/monitor training and certification programs. Enforce applicable laws, regulations, policies and contract requirements.
• Conduct long-range program planning to improve current operations and to meet future needs.
• Analyze and evaluate current and pending legislation related to EMS Programs and make changes as needed.
• Hire and direct the activities of agency staff; evaluate staff performance through coaching, mentoring, development and monitoring of work plans to operational goal and objectives, take action on disciplinary matters if needed to improve performance.
• Direct emergency medical and disaster planning in cooperation with the Public Health Department, including patient tracking and Mass Casualty Incidents. Help coordinate the Medical Health Operations Area Coordinator (MHOAC) program and provide MHOAC function, EMS Branch Manager or EMS Liaison at the SFDPH Department Operations Center or the CCSF Emergency Operations Center in time of declared disaster.
• Communicate weekly and monthly withDEM Director on status of the EMS system, semi-annually reports to the Health Commission, weekly meetings with local, State organizations and work in coordination with theDEM PIO on media inquiries and the promotion of the CCSF EMS system.
• Coordinate with the EMS Agency Medical Director in the development, execution and quality review of EMS system policies designed to improve patient care and outcomes in SF.
• Work to establish collaboration among EMS providers, hospitals, public health and safety professionals and members of the community to eliminate disparities and raise the level of care in the EMS system.
• Work with DEM and other partners to provide public education, coordinate EMS research efforts between Public health, academia and EMS providers.
• Prepare required reports such as the EMS Annual Report, report to the SF Health Commission in partnership with SFDPH, maintain public facing system performance dashboards, address public concerns and comments at the EMSAC meetings, represent the CCSF EMS Program with national, state, regional and local agencies.
• Develop, plan and monitor budget to program plan, communicate in detail justification of changes to the budget or development of new initiatives or proposals that have been identified through system surveillance that will impact the EMS system. Through monitoring and surveillance of budget programmatic options are discussed with theDEM Director to reduce or eliminate potential cost overruns.
• Perform other related duties as assigned.

Qualifications

Possession of a Bachelor’s degree inBusiness, Health Administration, or Public Administration, or a closely related field;

Five (5) years of experience with an Emergency Medical Service (EMS) agency, of which three (3) years must include experience supervising EMS professionals.

• Working experience in a California EMS system, either in a field operations (as a paramedic or EMT), supervision or management, or regulatory capacity.
• Management experience in an EMS system or elsewhere.
• Possession of aparamedic license or RN certificate either current or retired in good standing.

Additional Information

The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

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