End User Support Technician II

Atrilogy Solutions Group, Inc.
Los angeles, CA
19 May 2024

Vacancy expired!

Atrilogy Solutions Group is looking for

End User Support Technician for remote work. This role will sit remote, but the worker must be near a Client Location with a preference for Los Angeles, Phoenix, Las Vegas, or Raleigh.

Position: End User Support Technician Duration: 6+ Months Location: Remote (preference for Los Angeles, Phoenix, Las Vegas, or Raleigh) These roles will be supporting the ServiceDesk from 7am- 4pm Pacific Time. This contract can extend or convert perm based on performance Provides advanced level telephone and on-site end-user support for hardware installations and software applications. Uses knowledge and experience to perform a variety of tasks requiring in-depth analysis and evaluation in making decisions and recommending solutions. Extensive contact with internal customers is required to identify, research, and resolve problems. RESPONSIBILITIES • Installs, configures, troubleshoots, and resolves problems on a wide variety of commercial off the shelf (COTS) and proprietary software via telephone/remote control access and occasional on-site support. • Monitors the call tracking system for new Incidents and Requests in addition to troubleshooting and resolving client issues per service level agreements. • Provides detailed documentation of activity in the call tracking system. • Communicates technical information to a non-technical audience. • Assists clients with the installation of corporate standard software images. • Stays abreast of, and complies with, company and department policies and procedures as related technology and end-user support. • Effectively communicates to clients, peers, and management any system issues that affect the quality or reliability of supported systems. • Documents product problems and their resolutions in a knowledge database for future reference. • Participates in testing new product releases and\or enhancements. • Leads or participates in projects requiring cross functional coordination. Skills: (5) years of experience in a help desk or other technical support environment highly preferred. • Knowledge of the following preferred: - Installing, troubleshooting and maintaining computer hardware and software. - Windows 7 Operating System - Microsoft Office 2010 and 2013 - Computer maintenance and virus removal. - Computer backup and restoration. - Data network and protocols COMPETENCIES • Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. • Analysis: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions. • Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently. • Applied Learning: Assimilating and applying new job-related information in a timely manner. • Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty. • Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive. Education: Minimum of an A.S. in Computer Science, MIS or related degree and three (3) years of related experience or an equivalent combination of education, training and experience.

Required Skills: COTS END USER SUPPORT HELP DESK Additional Skills: MICROSOFT OFFICE MICROSOFT OFFICE 2010 OFFICE 2010 TECHNICAL SUPPORT TELEPHONE TRAINING WINDOWS 7 MICROSOFT WINDOWS SELF MOTIVATED For immediate consideration please submit your resume in Word format, along with daytime contact information. Client is unable to provide H-1B Visa sponsorship at this time. All submittals will be treated confidentially. Pursuant to the Fair Chance for Hiring Initiative Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Principals only, no third parties please.

Atrilogy Solutions Group, Inc. (est. 2000), in partnership with Peak17 Consulting (est. 2008), provides organizations of all sizes with high-quality, cost effective information technology (IT) staffing services. Atrilogy has been recognized by Inc. magazine as one of the nation's fastest-growing, privately held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, & Atlanta with satellite offices in Boston, Jersey City, Las Vegas, and Delhi, India. Clients turn to Atrilogy for expertise in:
  • IT staffing and placement such as Project Managers, Agile/Scrum Masters, Business Analysts, DBAs, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists, ERP, CRM, Business Intelligence, Data Warehousing, Big Data and Creative (UI/UX, Web Design)
Clients turn to Peak17 for expertise in:
  • Operational staffing and placement of Accounting/Finance, Human Resources, and Marketing professionals, as well as Information Technology resources.
Atrilogy Solutions Group and Peak17 Consulting are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.