End User Technician

We are hiring for an

• Excellent interpersonal and communication skills
  Humble and a desire to deliver
  first-class customer service Ability to read customers and make judgement calls A passion for new technology Experience supporting
  Cloud and SAAS Applications and SSO for the Enterprise An understanding of
  Apple MAC OS (Operating Systems,
  iPad, mini iPad, iPhone) and
  Windows.
• An understanding of current
  wireless technology, setup and
  hardware configurations Knowledge of
  Video Conferencing systems and Zoom Conference room technology Experience with
  email systems and
  remote support tools Help Desk, Genius Bar, Executive Tech Support or Desktop Support experience desired. Demonstrated ability to communicate effectively with clients to assess and document needs and issues Troubleshooting abilities.
• Able to make judgments under ambiguous conditions Proven ability to prioritize work and escalate issues as needed Excellent verbal and written communication skills. Knowledge and understand best practices around
  cyber security and technology Follow defined policies for the procurement of
  new equipment and/or hardware refresh requests by coordinating with procurement and other teams as needed. Essential functions of this at-will job position include / Long-term Duties:

• Perform necessary quality assurance tasks as needed on
  HELP Bar tickets to attain quality of service
• Plan and prioritize the daily activities Receive and process walk-up requests for service and ensure each request is documented appropriately in a ticket.
• Respond to incidents by researching, reading and applying critical thinking in attempts to escalate or resolve issues and share knowledge with other teams.