Engineer - Compute & Virtualization

NBC Universal has an exciting opportunity for a talented individual to become a Compute & Virtualization Infrastructure Engineer within the Operations & Technology (O&T) organization, with a specific focus on NBCU Broadcast infrastructure.  O&T supports enterprise Technology, Broadcast and Production systems across the NBCU portfolio globally.The Compute/Virtualization Engineer will partner with NBCU Technology leadership on day-to-day operations, including VM deployment, OS access tickets, OS/VM troubleshooting, ESXi configuration, SOX auditing, and performance troubleshooting.  Working within an agile framework, updating tickets in Jira/SNOW, collaboration with cross-functional business leaders and partners, to provide “best in class” support for our NBCU local stations and global enterprise customers.Team Develop & maintain engagements with Infrastructure Engineering, MSP resources, facility support, vendors, and Application teams to provide end-to-end delivery and support of appropriate infrastructure solutions.Provide level 2/3 operational support for ticket completion, incident management and problem management resolution, on-call activitiesDemonstrate a dedication to building and maintaining a stable, high-performance technical environmentTechnical Requirements ​​​​​​RequiredExtensive experience with mgmt./build/troubleshooting of virtualization/OS technologies, specifically VMware and WindowsExperience with OS/HW level monitoring and performance managementDeep technical expertise and hands-on experience with Cisco C/B and Cisco UCS, along with general data center facility wiring/fiber/connectivity requirementsWorking knowledge on networking protocols, routing, network topologyAbility to develop enterprise compute processes and technology standardsManage and implement automated operational tasks to improve reliability and standardsSome scripting experience.  Ex: Python, Ansible, Shell, PowerShell, GIT, Tower, and CI/CD methodologiesFamiliar with agile methodologies working in JIRA based sprint structuresPreferredFamiliar with Block/File/Object storage technologiesFamiliarity with backup technologies, recovery scenarios, high availability designs and solutionsFamiliar with ServiceNow or other ITSM related toolsetsClient managementPartner with Business & client teams in building/articulating technical requirements and recommendationsStrong customer service skills and unfailing professionalismPartner closely and collaborate enthusiastically with both clients at the local facilities and peers across O&TTrack timelines, manage priorities and schedules, and set client expectationsPartner with Business Engagement team to capture technical requirements, provide solutions and ensure resources are available to hit required timelinesMonitoring and SecurityCollaborate closely with the NBCU cyber security team to build repeatable systems with security best practice and hardeningPreferred familiarity with PCI and SOX procedures and controlsBuild out of enterprise-wide monitoring systems with automated alerting and dashboarding interfaces for easy troubleshooting