Vacancy expired!
- Assess and analyze current business problems through process understanding, root cause analysis, etc. and design solutions.
- Supporting and owning Litigation Hold backup SaaS solution (Code42).
- MDM admin supporting application deployments and knowledge documentation.
- Manages and drives end-to-end process design, improvements, and management of the release engineering practice (e.g., Application Packaging/Deployment, Hardware Insertion, OS EOL practices and Client Health KPIs).
- Provides analysis to inform and educate tactical and strategic need for new telemetry.
- Technical support point of contact across Endpoint Engineering, End User Services and Microsoft IT functions in Operational Process improvement projects.
- Act as an ambassador and change agent to build a culture of continuous improvement.
- BS/MS in Computer Science or equivalent practical experience.
- Experience working in a matrix organization and managing multiple stakeholders.
- Proven ability to working effectively in a collaborative, fast-paced and global environment.
- Demonstrated ability to influence and gain commitment at all levels of the organization.
- Proven capabilities in performing root cause analysis and identifying/defining metrics.
- Strong Leadership and Interpersonal skills.
- Self-starter with good business judgment, strong conviction, and confidence to communicate effectively with business partners.
- 2 years of experience endpoint technical support.
- 2 years of experience in multi-platform Endpoint Systems Admin; Example: Code42, Microsoft Windows, macOS, JAMF, and SCCM System Center Configuration Management (other tools WorkspaceONE, MobileIron, Intune, Mass360, Parallels, Puppet)
- Strong communication skills and the ability to engage partner teams effectively to drive issues to resolution.
- Strong automation mindset and passion to identify strategies to mitigate going forward.
- Effective at root cause identification, triage, and mitigation
- Experience with workflow management tools and technologies (no-code process automation).
- ID: #41031710
- State: California Remote 00000 Remote USA
- City: Remote
- Salary: USD TBD TBD
- Job type: Contract
- Showed: 2022-05-17
- Deadline: 2022-07-15
- Category: Architect/engineer/CAD