Enterprise Engineer

Swoon Group
Remote, CA
19 May 2024

Vacancy expired!

We are looking for an Enterprise Engineer for a 12 month contract role sitting remotely within the United States for our social networking client! NO C2C!

Responsibilities:
  • Assess and analyze current business problems through process understanding, root cause analysis, etc. and design solutions.
  • Supporting and owning Litigation Hold backup SaaS solution (Code42).
  • MDM admin supporting application deployments and knowledge documentation.
  • Manages and drives end-to-end process design, improvements, and management of the release engineering practice (e.g., Application Packaging/Deployment, Hardware Insertion, OS EOL practices and Client Health KPIs).
  • Provides analysis to inform and educate tactical and strategic need for new telemetry.
  • Technical support point of contact across Endpoint Engineering, End User Services and Microsoft IT functions in Operational Process improvement projects.
  • Act as an ambassador and change agent to build a culture of continuous improvement.

Basic Qualifications:
  • BS/MS in Computer Science or equivalent practical experience.
  • Experience working in a matrix organization and managing multiple stakeholders.
  • Proven ability to working effectively in a collaborative, fast-paced and global environment.
  • Demonstrated ability to influence and gain commitment at all levels of the organization.
  • Proven capabilities in performing root cause analysis and identifying/defining metrics.
  • Strong Leadership and Interpersonal skills.
  • Self-starter with good business judgment, strong conviction, and confidence to communicate effectively with business partners.
  • 2 years of experience endpoint technical support.
  • 2 years of experience in multi-platform Endpoint Systems Admin; Example: Code42, Microsoft Windows, macOS, JAMF, and SCCM System Center Configuration Management (other tools WorkspaceONE, MobileIron, Intune, Mass360, Parallels, Puppet)

Preferred Qualifications:
  • Strong communication skills and the ability to engage partner teams effectively to drive issues to resolution.
  • Strong automation mindset and passion to identify strategies to mitigate going forward.
  • Effective at root cause identification, triage, and mitigation
  • Experience with workflow management tools and technologies (no-code process automation).
#dcejobs Job ID: 64991 Id: 64991