Entry level Customer Service Liaison

The Customer Service Liaisons provide centralized customer support to our Corporate-Owned Operations teams. When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities.When in the showroom, maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants, using CRM.Responsible for directing client issues, concerns, and/or complaints to management team while working in conjunction with designers and the management team to bring them to a resolution, as needed.Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed.PHYSICAL DEMANDS Ability to stand on feet for minimum 4–6-hour shift.Minimal sitting in front of a computer for periods of timeAbility to operate office equipment using hands and fingers, handle or feel, and reach with hands and armsMinimal bending, squatting, kneeling, stretching, twisting, reaching, and climbingAbility to frequently talk and hearAbility to reach with hand and arms and grasp objects