Field Operations Analyst I - Cypress CA

Our direct client is looking for a Field Operations Analyst I for a 6-month Contract to Hire . Level 1 position

• Location: Cypress CA
• Onsite role Monday - Friday
• Field Operations Level I role is required to work in-office, 5 days a week from 9am to 6pm daily .
• 6-month Contract to Hire

• Bachelor's, Technical Degree or equivalent work experience in a related field required
• 1+ years' experience providing IT support in a warehouse and/or office environment required
• 1+ years' experience with all Microsoft Office products required
• 1+ years' experience with various end user computing devices (PCs, Laptops, tablets, cell phones, and printers) from major manufacturing companies required
• 1+ years' experience using automated tools, such as SCCM and MDT, to image computers, including PCs, laptops, and tablets required
• 1+ years' experience supporting Warehouse automation products (Wireless access points, Thin Clients, RF scanners, and label printers) preferred
• Working knowledge and experience with troubleshooting network issues Excellent troubleshooting and analytical skills required
• Excellent customer service skills, with an ability to work with people with various technology backgrounds
• Must have the ability to communicate effectively (verbal and written) across all levels within an organization
• Detail oriented with interpersonal communication skills
• Must be self-motivated, extremely resourceful, and able to work independently, with minimal supervision and as part of a cross functional team
• Must be able to work in a fast-paced work environment; may be required to work additional hours to complete work efforts in response to reported customer problems and/or project assignments
• Excellent written, verbal, business, and technical communication skills required

• Determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
• Provide on-site support for remote IT groups such as Network and System Engineering
• Evaluate reported problems, determine issue severity, and collaborate with other IT departments to resolve the reported issue
• Identify, troubleshoot, research, and resolve routine technical problems
• Follow established policies and procedures for accessing a user's system remotely
• Work to develop additional technical knowledge and skills
• Provide practical solutions to a wide range of applications/technology problems/issues
• Identify repeatable incidents and create KnowledgeBase articles for the Incident Management system
• Develop and maintain documentation of assigned tasks, requests, and incidents
• Drive resolution of medium to high complexity customer reported issues via remote support and on-site visits Areas of responsibility include installing, troubleshooting, configuring, and maintaining office and warehouse computer equipment (e.g. desktops, laptops, monitors, scanners, multi-function printers, tag printers, tablets and cell phones)
• Manage and track all client-facing technology products, including hardware and software by documenting the products by user and location
• Build a historical record of issues by clearly documenting reported problems (incidents) and steps for resolving the problems using our Incident Management System
• Identify opportunities for more efficient and effective incident response through the implementation of automated monitors and corrective action procedures

• IT staffing and placement such as Project Managers, Agile/Scrum Masters, Business Analysts, DBAs, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems & Network Engineers, Cyber Security / Information Security Specialists, ERP, CRM, Business Intelligence, Data Warehousing, Big Data and Creative (UI/UX, Web Design)

• Operational staffing and placement of Accounting/Finance, Human Resources, and Marketing professionals, as well as Information Technology resources.