Field Support Engineer – Field Trainer

Job Description SummaryJob DescriptionWe are the makers of possibleBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.Position Summary :Focused field service professional responsible for providing classroom-based employee training, remote support for Remediation and Commercial Remediation projects, nightly project reviews, field based on-the-job training for new employees, process and documentation reviews, and employee proficiency evaluations.Key Responsibilities:

This position will be used for 80% travel and 20% remote work, subject to change due to business needs

Executes complex hardware and software device improvements and customizes configurations to meet OEM design specifications

Builds a foundation of continuous improvement and highly efficient processes to achieve skilled technical resolutions in support of BD products

Maintains highly accurate and detailed documentation to ensure Quality and FDA compliance

Ensures customer satisfaction is met throughout the support process and the entire customer lifecycle

Help assist with other key tasks as business needs arise

Educational Qualifications & Previous Experience

College/university graduate or equivalent field-based experience. (IT or Biomedical background preferred)

3-5 years combined experience leading projects on one or more of the BD Alaris Commercial Implementation, Commercial Remediation, or Hardware Remediation teams (employees with experience on multiple teams preferred)

Strong computer skills with the ability to troubleshoot project setup, technical issues, and closeouts remotely

Self-motivated individual who can work independently on assigned tasks

Develops competency in own area by performing routine work when business needs require

Must possess and maintain a valid driver's license and meet BD's auto safety standards.

Professional Skills & Key Competencies

Manage teams of up to 12

Effectively communicate and present information to customers and internal business partners

Ability to learn and understand detailed product knowledge of medical devices, software, basic networking, electro/mechanical concepts

Perform moderately complex hardware and software troubleshooting and repairs

Possesses strong time management and organizational skills to ensure on time completion of project assignments ; works effectively with minimal direct supervision

Responsible for coordinating travel arrangements and optimizing BD equipment to ensure minimal customer downtime and workflow interruptions

Desired / Additional Skills & Knowledge

Background in biomedical, networking, or field-based technician roles

Experience working in a healthcare environment

Strong computer skills and comfortable troubleshooting with various Microsoft applications, including Outlook, Excel, Word, and OneNote, Bomgar, etc.

Additional Information

Weekend and overtime hours required (not optional)

Maintains and meets customer vendor credentialing compliance standards including but not limited to proof of immunizations, product competency, company policy acknowledgment

BD is a medical technology company that serves healthcare institutions, life science researchers, clinical laboratories, industry, and the general public. BD manufactures and sells a broad range of medical supplies, devices, laboratory equipment and diagnostic products. BD is headquartered in the United States and has offices in more than 50 countries worldwide. Learn about BD at www.bd.comDisclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All associates may be required to perform duties outside of their normal responsibilities from time to time, as needed.For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.Why Join Us?A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization’s investment in BD University, you will continually level up your tech skills and expertise.To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.To learn more about BD visit https://bd.com/careersBecton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.Primary Work LocationUSA CA - San Diego Bldg A&BAdditional LocationsWork ShiftAt BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You (https://jobs.bd.com/benefits) .Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles.Salary Range Information$28.10 - $46.40Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.