Financial Counselor

The Financial Counselor is responsible for observing patient days and pending denial logs. Utilizing said logs to provide families an opportunity to continue clinically recommended lengths of stay. The Financial Counselor will be a bridge between our admissions and business office team. They will also work in concert with our UR team members. This role would also update internal metrics within Salesforce and Kipu. ResponsibilitiesPrepare paperwork for new admits, RTC/ PHP/ IOP and or Continuing care/Aftercare patients.Track recurring payments for patients and provide invoice/receipts per transaction.Calendar and track all payments for follow-up including co-insurance, renewed authorized days, sessions and pt. responsibility.Track down declined credit cards for current and discharged patients.Review VOB and patient responsibility with new admits and answer financial inquiry regarding step down – board fee or co-insurance fees.Scan financial paperwork to KIPU/HERProvide appropriate paperwork to 4Front Rx Pharmacy.Ensure billing department remains informed about outstanding balance and update DBH billing dept.Communicate with department and DBH billing dept. on all potential or ongoing billing issues.Other duties assigned within the scope of employment.For a virtual tour of the facility, please visit our website at centerfordiscovery.com.