Food and Beverage Operations Coordinator

Operations CoordinationConsistently provide professional, friendly and engaging service to internal and external guests.Support the daily operation of the Food & Beverage Division through effective coordination of operational activities and communication.Serve as a central point of coordination between Food & Beverage, Culinary, Sales & Catering, Talent & Culture and other hotel departments.Assist the Food & Beverage leadership team in executing departmental initiatives, projects and operational priorities.Coordinate daily operational communications, updates and distribution of relevant information across the division.Maintain departmental calendars, operational documents and communication boards.Guest ExperienceMonitor guest feedback through TrustYou, OpenTable and other guest satisfaction platforms.Coordinate guest correspondence and service recovery efforts, ensuring timely follow-up and resolution.Track guest experience trends and prepare reports and recommendations for the leadership team.Support VIP arrivals, special requests and outlet reservation confirmations as required.Assist with the coordination of guest-facing promotions, activations and special events.Administrative & Project SupportPrepare reports, presentations, correspondence, menus, meeting agendas and other documents for the Food & Beverage leadership team.Coordinate departmental meetings and prepare meeting minutes and action items.Maintain departmental files, operational records and standard operating procedures.Assist with inventory tracking, purchasing coordination and departmental supply ordering.Coordinate office equipment maintenance and administrative resources.Assist Culinary and Operations leaders with special projects and operational initiatives.Training & ComplianceCoordinate departmental training schedules, onboarding logistics and learning initiatives.Assist with LQA, Forbes and brand standard audits through documentation, organization and follow-up.Coordinate documentation required for operational audits and compliance programs.Ensure Food & Beverage information is accurate and updated across POS systems, menus and digital platforms.Payroll & Department AdministrationReview daily payroll for accuracy and prepare overtime and payroll reports for leadership review.Process and maintain vacation request documentation and departmental records.Maintain employee recognition calendars, anniversaries and other departmental tracking documents.Coordinate departmental communications and information flow with People & Culture.General ResponsibilitiesFollow all department policies, procedures and service standards.Follow all health, safety and sanitation policies.Maintain regular and reliable attendance.Perform other duties as assigned.