Front Desk Clerk

10 Jun 2024

Job Summary:

Pacific Plaza Resort is a unique condominium hotel in Oceano. Property consists of 56-rooms, all individually owned, that are rented out to the public. Our company manages 31 units, from studios to 1-bedroom condos.

Must present a personable, helpful, and professional image. Responsible for checking guests in and out of the hotel, making necessary reservation arrangements, and assisting with general information. Must be able to effectively communicate with co-workers and supervisor.

Principle Duties & Responsibilities:

-Responsible for checking guests in and out of the hotel.

-Act as receptionist for the hotel.

-Issue emails with check-in information, or provide room keys as necessary.

-Work in conjunction with the management, housekeeping, and maintenance staff to assist guests.

-Answer phones, e-mails, and guest inquiries through online travel agency websites.

-Other duties as assigned.

-Keep the lobby, outer lobby area, laundry room, office, and restroom clean and presentable at all times.

-Responsible for locking/unlocking the spa, checking and maintaining water levels.

-Conduct property walk-through's and ensure parking lots, patios, and sidewalks are trash/debris free.

-Change batteries in door locks when low.

-Must communicate with owners and guests and ensure a quality guest experience.

-Problem solving skills essential.

Knowledge, Skills, & Abilities Required:

-Must be dependable, on-time, and flexible.

-Must have excellent communication skills.

-Basic reading & math skills.

-Knowledge of online travel agency extranet/hotel software.

-Ability to understand and carry out instructions.

-Must be able to maintain a professional manner under stress.

You will report directly to the supervisor.