Front Desk Member Services Agent

The University Club of San Francisco, founded in 1890, is a private social club and boutique hotel located on Nob Hill in San Francisco.

As a Front Desk Agent at The University Club of San Francisco, you are the first point of contact for all members and guests walking through our doors. Our members and guests are the heart of the Club, and we’re looking for someone who can represent us with warmth, professionalism, and poise.

The ideal candidate provides exceptional customer service, engages confidently with members and guests, and communicates clearly and professionally over both phone and email. You should be organized, personable, and attentive—able to manage day-to-day responsibilities while addressing questions or concerns thoughtfully and efficiently.

This is a highly visible role that requires a polished presence, a positive attitude, and the ability to remain calm, focused, and solution-oriented in a detail-driven, guest-focused environment.

Available Shifts:

Wednesday-Sunday 3 pm - 11 pm

Key Responsibilities:

Greet members and guests warmly and professionally upon arrival

Deliver exceptional customer service to all members and guests

Manage room reservations, check-ins, and check-outs

Coordinate special requests, room assignments, and availability inquiries

Communicate room status updates with housekeeping and maintenance teams

Oversee room key system and apply suggestive selling techniques when appropriate

Accurately process payments, charges, and account postings

Monitor and respond to front desk emails and phone communications

Accept, log, and distribute packages and deliveries

Maintain lobby reader board and stay informed of Club activities and meetings

Adhere to all safety, emergency, and security procedures

Keep the front desk area clean, organized, and presentable

Complete daily opening and closing checklists

File Reciprocal Club letters of introduction promptly and accurately

Work independently and take initiative to resolve member or guest concerns

Communicate with housekeeping to ensure rooms are ready when guests arrive

Manage multiple tasks simultaneously, including fielding phone calls while assisting guests in person

Additional Requirements:

Must be comfortable working holidays (with bonus pay provided)

Strong multitasking and problem-solving skills

Preferred Qualifications:

1+ year of experience in hospitality (hotel, club, or resort)

Strong verbal and written communication skills in English

Proficient in Microsoft Word, Excel, and Outlook

Professional phone etiquette and attention to detail

Self-motivated, dependable, punctual, and team-oriented

Strong problem-solving skills and ability to stay calm under pressure