Functional Salesforce Lead

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Salesforce Functional Lead you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.The key objectives include:

Salesforce Capabilities Expansion: Implementing new features and functionalities within Salesforce to meet evolving business requirements.

System Integration: Utilizing MuleSoft to integrate Salesforce with other critical systems, ensuring seamless data flow and operational efficiency.

Management of Existing Salesforce Platforms: Providing continuous support and maintenance for clients current Salesforce environments.

Application Enhancements: Upgrading and enhancing Salesforce applications to align with business needs.

Strategic Recommendations: Advising on suitable capabilities and features for future planning and releases to ensure client remains at the forefront of technological advancements

Main Responsibilities:

Review existing Salesforce design in terms of Features/Capabilities and ensure the on-going business requirements fits in the design with end-to-end functional support

Oversee day-to-day execution to confirm on time delivery of sprint and project initiatives.

Review work products, deliverables to maintain superior quality

Engage with Client internal stakeholders to understand business objectives and priorities for work items

Create Functional designs, lead solution shaping by mapping with Salesforce Capability map, features

Provide technology leadership by coordinating with offshore and consolidate recommendations to grow and mature the CRM platform.

Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management

Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes

The Team Our Digital Foundry & Operations works with the Customer & Marketing group to bring a flexible capability and fluid capacity model to the delivery of small technology projects and enhancements.Qualifications Required

Salesforce Certifications in Sales & Service

7+ Years of experience in Salesforce Functional and Strong in Sales/Service Clouds with all the capabilities

Strong experience in Business Requirements Review, Planning, Prioritization for Sprints and Status Reports preparation

Leading both onshore and offshore teams

Experienced in JIRA and Agile process

Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

Limited immigration sponsorship may be available

Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Must be comfortable working 3 days a week in San Francisco office

Preferred

Analytical/ Decision Making Responsibilities

Analytical ability to manage multiple projects and prioritize tasks into manageable work products

Can operate independently or with minimum supervision

Excellent Written and Communication Skills

Ability to deliver technical demonstrations

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $114000 to $190000.You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.