General Sales Manager - Honda of Stevens Creek

SummaryThe General Sales Manager is responsible for leading the dealer sales department to achieve sales, profitability, customer satisfaction, and operational goals. This role drives performance through effective sales strategies, inventory management, and hands-on leadership while recruiting, coaching, and developing a high-performing sales team. The ideal candidate is a results-driven automotive leader who leads by example, holds the team accountable, and creates a positive, customer-focused culture.Responsibilities:Drive Sales Performance: Develop and execute strategies to achieve monthly and annual vehicle sales, gross profit, and customer satisfaction objectives.Lead and Develop the Team: Recruit, train, coach, and motivate sales managers and sales personnel to maximize individual and department performance.Manage Sales Operations: Oversee daily dealership sales activities, including showroom operations, desking, deal structuring, lead management, and follow-up processes.Monitor Performance Metrics: Analyze sales results, gross profit, closing ratios, lead conversion, and other key performance indicators to identify opportunities and improve results.Optimize Inventory: Partner with dealership leadership to manage vehicle inventory, pricing, merchandising, and aging units to maximize profitability and inventory turnover.Deliver an Exceptional Customer Experience: Promote a customer-first approach, resolve escalated customer concerns, and drive customer satisfaction and retention.Ensure Operational Excellence: Maintain compliance with company policies, manufacturer standards, and applicable laws while managing department expenses and supporting overall dealership profitability.