Global Ecommerce Promotional Operations Manager

Software Guidance & Assistance, Inc., (SGA), is searching for a Global Ecommerce Promotional Operations Manager for a Contract assignment with one of our premier SaaS clients with offices in San Jose, CA or San Francisco, CA. This is a Hybrid position, 2-3 days on-site required. Responsibilities :

• Work closely with Ecommerce, Marketing, Business Units and Web Production to drive and deliver the implementation of multiple competing e-commerce promotional and merchandising projects to expand footprint and grow revenue
• Collaborate with Web Analytics and use traffic data to inform site merchandising opportunities.
• Understand and translate the e-commerce promotional and merchandising strategies, business goals, and business processes into an actionable plan
• Coordinate all aspects of the business for enhancement requests, e-commerce promotional and merchandising initiatives globally to consistently achieve results in an ambiguous and changing environment. This includes large scale initiatives such as Black Friday/Cyber Monday, Back to School, etc.
• Be a major player in business process improvement and a catalyst for building mature processes. Build and maintain a central repository for planning and execution documentation including Confluence/Wiki, SharePoint, etc.
• Manage requirements volatility, integrity and continuity via change management and reprioritization
• Effectively create and foster relationships with cross-functional teams within the organization and external partners to influence and develop solutions that meet the shared goals of all teams involved
• Research market trends and industry best practices to augment functional operating models
• Conversant with operational data analysis methodologies, tools and techniques
• Be vigilant about clarifying ownership for each part of the journey
• Identify opportunities for continuous improvement
• Achieve operational excellence
• Appetite to learn and comfortable with ambiguity.
• Global cultural awareness and experience with global teams.
• Strong ownership mentality with a phenomenal sense of humor.

• 6-8 years of progressive experience which includes Business Strategy, E-commerce Promotions and Digital Merchandising, Customer Experience functions
• Core 3-5 years of demonstrated success in leading/driving business transformation, operational excellence or process engineering projects
• Strong understanding of various business process improvement methodologies
• Bachelor's degree or equivalent a must
• Strong ability to understand organizational strategic direction and translate those in to functional and operational change and improvements
• Ability to create strong business cases for projects and work with the leadership team on prioritizations
• Self-starter exhibiting strong leadership and project management skills in moving initiatives forward within a highly matrixed organization with the ability to develop strong relationships across product, analytics, marketing operations, etc. and work effectively with all organizational levels.
• Ability to work in a rapidly changing and dynamic environment and meet deadlines. Effective and versatile with a bias for action and sense of urgency.
• Demonstrated ability to adapt and operate in a rapidly changing business landscape
• Ability to dissect, and collaborate towards solving complex business problems
• Focused on rapid value creation through quick wins and long-term sustainable value realizations
• A strong Change Manager with tenacity to follow through till closure
• Ability to paint an exciting visual for overall project designs and operating models to influence stakeholders and leadership
• Strong people skills, with distinctive ability to influence across levels and teams
• Maturity to deal with ambiguity and agility to switch gears, strategic and tactical, according to organizational needs and dynamics