Grievances & Appeals Representative

07 Aug 2024

Vacancy expired!

Organization:Bay AdministrationPosition Overview:The Grievance & Appeals Representative serves as an initial contact for patients, families, visitors, staff, and faculty. Performs the initial intake for all incoming patient grievances/complaints and contacts from staff, managing complaints and other cases with low to moderate complexity, triaging cases to appropriate staff, assisting staff with general inquiries, supporting project work within the department, and any other functions required by the department. This position is privy to highly sensitive patient care issues and must make patient privacy a high priority at all times.Job Description :EDUCATIONEquivalent experience will be accepted in lieu of the required degree or diploma.

Bachelor's: degree in Social Work, Human Resources, Business Administration, Education or Health Care related field. or equivalent education/experience

PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:1 year prior experience in customer service handling service recovery and/or dispute resolution.

1 year previous patient contact, health care related experience.

SKILLS AND KNOWLEDGEInterpersonal skills; ability to establish and maintain effective working relationships with coworkers, department administrative staff, interdepartmental contacts and the general public.

Ability to communicate effectively both verbally and in writing.

Ability to gather information effectively, synthesize it, and make triage-related decisions.

Ability to plan and organize the workflow in a busy office environment.

Ability to be self-directed in accomplishing the coordination and decision-making responsibilities of this position. Ability to work with minimal supervision.

Resourceful in problem solving.

Ability to train and guide other employees.

Computer skills. experience with word processing, database and spreadsheet software programs required.

Ability to review financial and operational reports to produce custom reports, trending reports and analyses.

Job Shift :DaysSchedule :Full TimeShift Hours:8Days of the Week:Friday, Monday, Thursday, Tuesday, WednesdayWeekend Requirements:NoneBenefits:YesUnions:NoThis position is work from home eligible.Position Status:Non-ExemptWeekly Hours:40Employee Status:RegularNumber of Openings:1Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans.All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.

Full-time
  • ID: #44684594
  • State: California Santacruz 95060 Santacruz USA
  • City: Santacruz
  • Salary: USD TBD TBD
  • Showed: 2022-08-07
  • Deadline: 2022-10-07
  • Category: Et cetera