Guest Service Manager

What you’ll do….  Develop the front office team to deliver personal service that exceeds guest expectations. Create an environment of learning to ensure all members of the team are trained to understand and follow all standards of operation Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments. Manage the daily overbooking levels and work collaboratively with all departments to ensure maximum occupancy. Use a wide range of coaching skills to ensure that the team are well motivated and informed of day to day activity. Monitor the performance of the team and give regular feedback through meetings and appraisal methods. Assist recruitment efforts for the Front Office team. Responsible for the control and management of the hotel retail, ensuring all orders are monitored, and all month-end figures are compiled and sent to Payroll/Accounts team. Oversee the inventory control of the guest breakfast program, ensuring all deliveries are logged, and prepared for the monthly inventory. To play an active role in projects that involve the development and evolution of the Front Office team. To assist the Director of Operations and General Manager to manage any changes in hotel procedures. Assist with statistical analysis of the Front Desk team. Responsible for the management of the Front Office schedule ensuring that all days are covered to meet business needs. Oversee Payroll for all Front Office team members. Ensure all members of the team follow rules, do their best and love their jobs. Play a key role in team development and training, both pre-opening and on an ongoing basis. You’ll be hands-on and willing to regularly work both front and back of house, maintaining lobby and public area presence, spending time with guests and team members alike. Oversee departmental scheduling, hiring, and performance management. Make sure The Hoxton, Downtown LA maintains 100% labor and legal compliance.