Guest Services Manager

Join our family! The Guest Services Manager reports to the Director of Guest Services, and partners closely with the leaders of Resort Operations. This role is ideal for someone who loves to collaborate and also work independently.  The Guest Services Manager is responsible for overseeing the daily operations of the Front Office and PBX (Beehive) team.  The Guest Services Manager is a coach and mentor to team members and entry level leaders to assist them in employing best practices to deliver unrivaled service, culture and financial results.CORE RESPONSIBILITIESThis key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience.Will oversee, mentor and lead Ranch Host & Beehive team members through all aspects of the guest journey from pre-arrival to check-out and follow-up.Align with the Director of Guest Services and Director of Rooms and other guest services leaders to maximize resort operations.Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same.Foster an environment that ensures consistency and a high level of guest satisfaction.Strive to improve guest and team member satisfaction and maximize the financial performance of the department.Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook.Works harmoniously and professionally with fellow leaders and supervisors.May be assigned other duties at the discretion of management.Salary: $85K