Health Services Systems Analyst

Description:HEALTH SERVICES SYSTEMS ANALYST II ClinDoc Contra Costa Health Services (CCHS) uses the Epic electronic health record (EHR) at the Contra Costa Regional Medical Center, all County Health Centers (clinics), the Contra Costa Health Plan, certain areas within Public Health, as well as the medical units within the County detention facilities. This individual will be a member of the team supporting one or more modules of the EHR. Principal Responsibilities: Work closely with other teams that support Epic applications including: Orders, ASAP, OpTime and Anesthesia and the Ambulatory team to understand data structures, set and follow best practices and other team policies. Perform Quality Assurance on new reports and changes to reports and work collaboratively with the Clarity Report team. Uses basic analytical and problem solving skills to resolve problems within production application. Participation in testing and workflow validation efforts. Participate with clinical stakeholders in work groups to discuss opportunities for greater system utilization and enhancements. Responsible for answering phone calls and tickets to resolve issues raised by end users and/or internal staff regarding modules in ccLink and 3rd party vendors. Guidance on resolution for new features / functionality / optimization build in ccLink. Thorough documentation and maintenance of all documentation on Sharepoint for build changes, workflows, etc. in ccLink. Work directly with principle trainers on training material / lesson plans / workflow bulletins / steps and skills in regards to any changes or new build in ccLink. Assist users who are having issues with the ccLink application Build workflow diagrams with the assistance of business leaders to optimize workflow Minimum Qualifications: The job specification for this position can be found at: https://www.governmentjobs.com/careers/contracosta/classspecs/783369 In addition to the minimum qualifications of the found in the job specification, the following additional qualifications are particular for this position: Knowledge of Medical terminology Knowledge of business operations / work flow experience Solid understanding of processes/procedures and workflow within a hospital/clinical/health plan setting Functional clinical and application knowledge Ability to prioritize and manage multiple projects and tasks Experience troubleshooting problems and issues as typically triaged from help desk calls. Experience or knowledge in nursing and physician inpatient workflows. Excellent documentation, communication, interpersonal and strong organizational skills Must be self-motivated and have the ability to work with a team Able to drive a decision when most stakeholders are unsure of their needs Must be able to complete Epic certification within 6 months of notification by supervisor Preferred Qualifications: The following skills and experience are not necessary, but would be preferred. Former Epic employee strongly desired 2014 Certification in Epic Orders preferred. Proficiency acceptable. Orders transmittal, BPAs a plus. Build and/or implementation experience with Epic's Orders module is required. Creation and maintenance of SER, EMP, vendor and place of service records Military experience a plus. County awards preference for military veteransSkills:Analyst, Epic, Workflow, Support, Application, InpatientTop Skills Details:Analyst, Epic, Workflow, Support, Application, InpatientAdditional Skills & Qualifications:Clinical background nice to have This person will be sent to Epic to get Beaker certified. They MUST complete the certification process within 6 months.Experience Level:Expert LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.