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Job Title: Help Desk Location: Sunnyvale, CADuration: 6+months Description:Responsible for resolving IT technical issues for customers contacting via walkup, phone, or self-service tickets. Records all customer contact information in a call log. Evaluates situation, determines appropriate response and escalates to designated specialist/resource for resolution of customers problem or complaint. Tracks issues escalated for resolution to ensure customer receives a timely response. Must have knowledge of the enterprises business/products and demonstrate strong customer focused skills. Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, Business Administration, or other related field Or equivalent work experience.
- ID: #43595334
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State: California
Sunnyvale
94085
Sunnyvale
USA
- City: Sunnyvale
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2022-06-24
- Deadline: 2022-08-22
- Category: Software/QA/DBA/etc