Help Desk Analyst II

Description We are offering a contract to hire employment opportunity for a Help Desk Analyst II in Florham Park, New Jersey. The selected candidate will be responsible for providing technical support and troubleshooting services for end-users, working primarily with Citrix Technologies, Database, Microsoft, and Active Directory applications. The role requires strong communication skills as it involves direct client interaction.Responsibilities: Provide technical assistance and support for incoming helpdesk queries related to system issues, software problems, and hardware faults. Efficiently manage and maintain Microsoft 365 applications, specifically Exchange Online, Defender (Email protection), Entra ID Premium. Oversee the maintenance of servers and cloud applications in Microsoft, ensuring their optimal performance. Troubleshoot system malfunctions and hardware problems, aiming to resolve issues before they need to be escalated to the next level project team. Utilize your professional experience with Citrix Technologies and Database management for problem-solving. Assist in the management of Active Directory and computer hardware. Provide deskside support for end-users, ensuring a smooth and efficient service. Proactively monitor customer credit accounts and take appropriate action to collect delinquent payments. Handle customer credit inquiries professionally and in a timely manner. Process customer credit applications accurately and efficiently, maintaining accurate customer credit records. Requirements Proficiency in Citrix Technologies Familiarity with Database management Competency in Microsoft products including Microsoft 365 Enterprise Knowledge and experience in Active Directory Understanding of Computer Hardware systems Ability to provide Deskside Support Strong problem-solving skills Excellent communication skills, both written and verbal Ability to work in a team and independently Ability to multitask and manage time effectively Willingness to continuously learn and adapt to new technologies and systems Relevant experience in a similar role would be advantageous. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .