Help Desk Specialist

18 Nov 2024

Vacancy expired!

Position: Help Desk Specialist, Tier 1Type: Contract with possibility to convertLocation: Sunnyvale, CA; on-site (not remote)

DESCRIPTION: You will be responsible for providing Tier1 Help Desk support to 500 employees location across the US with offshore operations.

75% of endpoints are Macs and 25% are Windows.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • First point of contact for service requests initiated by Slack or automated ticketing system.
  • Performs troubleshooting support for desktops & laptops, software.
  • Experience with JumpCloud or equivalent tool (Jamf).
  • Assist with new hire onboarding: configuring laptops, creating accounts and passwords.
  • Collect laptops and peripherals from employees as they offboard.
  • Documents incidents and resolutions and escalating issues when necessary.
  • Support videoconference room configurations (Zoom)
  • Provide support for basic networking issues
  • Provide training as needed to users as needed.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED
  • CS degree (or equivalent) or commensurate experience
  • Minimum of 2 years’ experience with diagnosing, troubleshooting and resolving technical issues.
  • An understanding of computer and network systems technology including basic networking
  • Experienced with macOS 11 and 12.
  • Experienced with Windows 10.
  • Expertise using and supporting Microsoft Office applications.
  • Experience with Zoom videoconferencing.
  • Experience with enterprise ticketing systems.
  • Requires excellent communications skills both verbal and written.
  • Demonstrated ability to communicate technical training and support to non-technical users.
  • Demonstrated ability to manage priorities effectively and respond with appropriate level of urgency.

  • ID: #22949728
  • State: California Sunnyvale 94085 Sunnyvale USA
  • City: Sunnyvale
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2021-11-18
  • Deadline: 2022-01-11
  • Category: Internet engineering