Help Desk Support Technician-Onsite-Sunnyvale CA

11 Nov 2024

Vacancy expired!

Match Point Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!Job title : Help desk support technicianLocation : 1327 Chesapeake Terrace , Sunnyvale , CA 94089

Requirements
  • Active listening skills
  • Excellent communication and interpersonal skills.
  • Critical thinker; must be analytical and have strong problem-solving abilities
  • Ability to follow runbooks and SOPs
  • Must have a strong technical knowledge of Windows 10 and Mac OS, printers
  • General understanding and troubleshooting skills with VoIP systems
  • Working knowledge of current operating systems and standards
  • Must be able to work PST hours and work flexible shifts to cover 24x7 helpdesk.

Responsibilities
  • Creating customer incident in Service Desk.
  • Ability to provide networking and WIFI support.
  • Ability to assist clients with hardware and software support via telephone.
  • Coordinate with team to ensure rapid response times and follow-up with customers.
  • Provide technical support to end users on a variety of issues.
  • Identify, research and resolve technical problems.
  • Respond to telephone calls, emails and personnel requests for technical support.
  • Document, track and monitor the problem to ensure a timely resolution.

  • ID: #22556950
  • State: California Sunnyvale 94085 Sunnyvale USA
  • City: Sunnyvale
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2021-11-11
  • Deadline: 2022-01-09
  • Category: Et cetera