Help Desk Technician II

Solugenix Corporation
Los angeles, CA
01 Mar 2025

Vacancy expired!

Help Desk Technician II

Los Angeles, CA (Onsite)

6+ Month ContractJob ID 2023-8267Solugenix is assisting a client, a health insurance company, in their search for a

Help Desk Technician II. This is a 6+ month contract opportunity based out of Los Angeles, CA (Onsite).The Help Desk Technician II provides workstation phone, off-site and onsite support for users, vendors, and/or clients, resolving computer issues and helping desk-related requests. This position plans analyzes, configures, and installs new personal computer systems, determines user specifications for hardware and software upgrades; maintains and repairs existing computers; and deals with most issues that are simple or routine, escalating more complex or involved issues to Level II staff. This position composes documentation and communication regarding help desk/telephone support operations, and focuses on customer relations, achieving user comfort level on computer applications and equipment. This position may be required to travel on an as-needed basis to fulfill user support responsibilities.

Qualifications:
  • High School Diploma/or High School Equivalency Certificate.
  • Associate degree - Preferred.
  • At least 0-2 years of experience in configuring & administering networked computer systems in a Windows environment.
  • Strong experience with TCP/IP, Microsoft Outlook Email, Laptops, and PDAs such as blackberry.
  • Experience in providing support to telecommuting & mobile laptop users is required.
  • Working knowledge of the Microsoft Office Suite, Windows XP/7, and Active Directory.

Responsibilities:

  • Help Desk Coordination: Track all help desk issues and ensure that all are assigned to a staff member are completed, and that users are kept informed of the status of their requests. (30%)

  • User Support: Provide 1st-tier user support for all simple or routine user issues.
  • Help users resolve system problems, utilize standard software, and maintain standard hardware.
  • The Help Desk Technician may be required to travel on an as-needed basis to fulfill user support responsibilities. (30%)

  • Account Creation: Create standard accounts for new users for workstation login or email. Assign users to established groups and assign standard file permissions on appropriate servers. (15%)

  • Maintain Supplies: Responsible for maintaining computer-related supplies (toner cartridges, floppy disks, backup tapes, etc.).
  • Keep track of use, research prices, submit expenditure requests when needed, and ensure that consumables don't run out.
  • Ensure that new hardware is accurately entered into the FAS accounting system.

  • Workstation Rollout/Patching: Provide manpower for workstation rollouts and apply patches to workstations. (15%)
  • Perform other duties as assigned. (10%)

Skills Required:
  • Candidate must also be familiar with configuring remote LAN access for VPN.
  • Excellent teamwork ethic.
  • Excellent communication and customer service skills.

Preferred:
  • Strong PC and desktop application knowledge.
  • Strong computer troubleshooting and problem-solving skills.

Licenses/Certifications Preferred:
  • Computing Technology Industry Association (CompTIA)
  • A+ Certification
  • Help Desk Institute (HDI) Certification

Pay Range for CA, CO, NJ, NY, WA: $29/hour to $33.19/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.

About the Client Our client is one of the world's leading health insurance companies based out of Los Angeles, CA.

About SolugenixSolugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.
  • ID: #49387619
  • State: California Los angeles 90002 Los angeles USA
  • City: Los angeles
  • Salary: $29 - $33.19
  • Job type: Contract
  • Showed: 2023-03-01
  • Deadline: 2023-04-23
  • Category: Et cetera