Helpdesk Analyst job vacancy

Vacancy expired!

Title: Helpdesk Analyst

Location: Dublin, CA

Term: Contract

This is a 100 percent onsite job, no remote option.

Shift Schedule:

Monday Friday and must be able to work one weekend day.

Primary Responsibilities Include but Are Not Limited To

Provide support for the helpdesk by responding, reviewing and prioritizing incoming mobile,

voicemail and email requests for user support.

Follow up on open Help Desk call tracking system tickets, escalate problems to other IT personel(if necessary) to achieve timely resolution, provide or organize basic.
Support, installation services and hardware equipment maintenance, provide support after hour(pager) during allocated weeks, and engage in departmental projects and initiatives (including

rollouts, enhancements and improvements).

Providing regular help for software and/or hardware for mobile, email and in person requests for user assistance.
Identify, investigate, and repair software / hardware problems
Using different management tools to perform tasks such as disabling locked accounts
Responsible for call recording and ticket follow-up in the call monitoring system
Responsible when necessary for worsening problems
Responsible for the provision or coordination of software / hardware assistance, installation and maintenance services

Required skills: