Helpdesk Support

• ITIL Certification preferred• Experience with the ServiceNow incident management system preferred• 2+ years experiencing supervising or managing a Level 1 Support Desk team required• High-level of competence with the following technologies required:- Microsoft Office products- Warehouse automation products (wireless access points, thin clients, RF scanners, and label printers)- Various end user computing devices (PCs, Laptops, tablets, cell phones, and printers) - Basic WAN and network concepts, including the ability to troubleshoot issues to determine root cause analysis• Experience delivering exceptional customer service, including the ability to work with people with varying technology competencies• Experience performing IT installations, configurations, and troubleshooting computer hardware and software in accordance with IT Services standards• Ability to reach common ground and drive personnel toward ITIL best practices in a new and growth-oriented environment• Strong and concise verbal, written, and presentation skills• Ability to convey complex information to a broad audience• Excellent level of analytical ability, communication, and interpersonal skills required to build relationships with team members and customers to solve problems and resolve issues• A team player with integrity, passion, initiative, and leadership ability• Strong blend of business and technical acumen• High degree of initiative and professionalism• Highly organized, multi-tasking capabilities, and commitment to detail