Helpdesk tech/ Mobility techs

15 Nov 2024

Vacancy expired!

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

Primary Responsibilities
  • Ordering and Maintaining of new mobile devices.
  • Respond to and resolution of Help Desk tickets around mobile devices.
  • Periodically interface with Helpdesk team to be a liaison between groups to deliver resolution.
  • Mobile Device Inventory Management, including device assignment and retirement.

Skills
  • Detail oriented
  • Working knowledge of IOS, Windows OS
  • Demonstrated aptitude for learning new technologies.
  • Ability to interact with staff at all levels and to work under minimal supervision.
  • Excellent, organizational, interpersonal, and communication skills.
  • Ability to multitask and work in a team setting.
  • Understanding of a wide variety of desktop applications.
  • Strong team player and ability to engage in multiple tasks
  • Ability to thrive in a fast paced work environment

Qualifications
  • 2+ years of related IT support and customer support experience, including support of mobile devices.
  • Experience in processing and resolving calls for technical support.
  • Experience in working issues with carriers and other external partners through to resolution.
  • A strong dedication to quality customer service, and a working knowledge of service delivery procedures.
  • Ability to facilitate and support multiple tasks and real-time support issues.
  • Excellent verbal and written interpersonal and communications skills. Superior telephone etiquette and the ability to deal effectively with customers, peers, and management.
  • Excellent follow through and attention to detail, proven ability to manage multiple tasks and priorities simultaneously.
  • Strong problem-solving skills and decision-making ability.
  • Strong knowledge of iOS operating systems
  • Strong knowledge of Cellular technologies (GSM, CDMA, SMS, 4G, mobile broadband).
  • Understanding of provisioning, programming, management and support of iOS
  • Strong knowledge of Microsoft Office products (Office 365); Internet and email.
  • General knowledge of Microsoft enterprise collaboration and management tools e.g. SharePoint, Teams, Intune

Bonus Skills
  • A+ or MCP Certification
  • Experience with MDM (Mobile Device Management) solutions
  • Experience in an IT Service Management Environment (e.g. ITIL)
  • Customer facing work experience within the mobile industry preferably with a major carrier (AT&T,Verizon,)

  • ID: #22796944
  • State: California Sunnyvale 94085 Sunnyvale USA
  • City: Sunnyvale
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2021-11-15
  • Deadline: 2021-12-19
  • Category: Et cetera