HelpDesk Tier 3 Support

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. 3 MONTH CONTRACT We currently have a new opportunity for a qualified Helpdesk Tier 3 Support to join our client on-site in Beverly Hills, CA.We are actively looking to identify an IT Support Technician with experience in supporting C-Level executives. This role will be providing technical support for a firm with 350 employees. Responsibilities: Responding to a high-demand, high-touch environment with a focus on providing C-Level Executive Support, and as needed support for all employees - providing 24 / 7 support Provide excellent help desk support Function as IT customer service May provide after-hours support Multi-site operations Responding to helpdesk tickets and pre-determined SLA's On-site IT support services related to computer systems, software, hardware, and mobile device Follow rigorous C-Level Executive Support Protocol, ensuring all services are on-line and monitored Resolve day-to-day software and hardware issues related to mobile phones (iPhone and Android) as well as desktops / laptopsRequirements: Minimum 3+ years of experience required in IT Helpdesk Support Willingness to work with systems in a fast-paced industry and be on call 24 / 7 A+ certification required Provide excellent customer service MDM 1+ year of experience working with O365 Windows Operating System (8.1, 10) Base understanding of Azure AD, Domains, and Networks Previous experience with enterprise-level VoIP systems Helpdesk ticket systems Customer service oriented, with strong all-around communication skills Excellent problem-solving skills, not intimidated by new or complex situations Strong understanding of iOSFull COVID-19 vaccination may be required.We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.