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BCforward is currently seeking highly motivated Hospitality Ambassador in South San Francisco, CA 94080 Job Title: Hospitality AmbassadorLocation: South San Francisco, CA 94080Duration: 03+ months with the possibility of extension Position Description: The role of the Client Hospitality team is to deliver value-added operations, programs, and services that are laser-focused on enhancing the daily experience of our workforce and guests.The contract Hospitality Ambassador is a position within Site Services that will play an essential role in this mission by serving as the first point of contact in lobbies and delivering a consistently exceptional and exceptionally consistent service experience reflective of our role as the world's leading biotechnology company.With the sensitive nature of Client work, this position will work closely with Security colleagues in our fundamental responsibility of protecting people, products, and pipeline by ensuring safe, appropriate, and authorized access to the South San Francisco campus. This contract position requires an individual with impeccable integrity and the ability to handle sensitive and confidential information with outstanding judgment.It also requires interacting with employees and visitors from around the world, including executives, VIPs, and regulatory agencies, as well as multiple stakeholders, such as our Workforce Services colleagues, Legal & Healthcare Compliance, Corporate Relations, the Admin community, Events, Site Operations, and other functions within Site Services.Key Job Duties & Responsibilities:Deliver a consistently exceptional and exceptionally consistent Hospitality experience that delights the GNE workforce and visitors, and reinforces we care about serving their unmet needs. Serve as the single point of contact for lobbies, which are intended to serve as hubs for information, philanthropy, and community. Champion change to help the Hospitality team reach new heights.Maintain a close partnership and strong communication with Security colleagues to ensure we are protecting our people, products, and pipeline. Ensure all outlined security processes are followed, with all guests properly signed into the Visitor Management System, security badges assigned as needed, and prompt notification to employee hosts of arriving visitors, candidates, and other guests.Provide excellent customer service over the phone to support our corporate call center as needed.Oversee and execute day-to-day partner and Hospitality programs, such as parking placards, Clipper Cards, transportation, and amenity services. Become a subject matter expert in assigned lobby or lobbies, as an ambassador (particularly those assigned as Rovers) may be asked to support and/or provide backup coverage for any lobby on campus.Actively participate in team committees to enhance current Hospitality programs and processes and recommend improvements.Consistently follow all brand guidelines as outlined by Hospitality leadership, including willingness to wear branded apparel and adhere to a more professional dress code than that required of our GNE colleagues, much the same way our scientist and manufacturing roles have their own set of enhanced clothing requirements.Assist with various Hospitality projects as assigned.Key Competencies Identified for Success:The ideal candidate will have a strong hospitality background and a demonstrated heart for service, share a passion for teamwork and collaboration, and have a solution-oriented mindset dedicated to the continual improvement of client service experience.Additionally, they will demonstrate the ability to:Display full knowledge of the job, becoming a subject matter expert with the additional ability to communicate and share that expertise with the GNE workforce and guests. Display a general knowledge of multiple related functions, to help build strong relationships with key stakeholders, partners, and customers, and serve as advocates for their feedback and ideas.Embody a continuous improvement mindset by:making valuable recommendations towards developing and improving operating policies and procedures to ensure and increase the quality, precision, and timeliness of service delivery.embracing new technologies, workflows, and other process improvements, particularly when related to the safety, productivity, and convenience of Client workforce and guests.being receptive to feedback and suggestions from our teammates, workforce, guests, and open to coaching and development from supervisors, managers and mentors.Key QualificationsHigh School diploma required, and either 3 - 4 years of relevant corporate hospitality work experience in a fast-paced environment with exceptionally high standards, or commensurate high-touch, white-glove customer service experience in another industry (e.g., high-end hotel or retail).Demonstrated ability to operate standard office equipment (telephone systems, copiers, scanners, printers, fax machines).This position is not eligible for relocation.Must have a valid California driver's license, adhere to all traffic laws, and obey all traffic and driving rules.Interested candidates please send resume in Word format Please reference job code 179518 when responding to this ad.