IT Analyst

Job Description

The

• Build strong relationships with end users and provide Tier 1 customer service.
• Provide technical assistance and support related to computer systems, software, and hardware
• Implements, installs, configures, monitors, troubleshoots and evaluates existing and new Microsoft Windows operating systems.
• Resolve help desk tickets as assigned
• Involved in diagnosing and correcting system related failures and performing system management activities; determines logical solutions to complex system administration and application problems.
• Management of Active Directory and O365 users, computers and mailboxes.
• Maintain, install and troubleshoot network components and peripherals; copiers, printers, workstation terminals, Cisco switches, VOIP phones, VPN Networks
• Support administration of Citrix, EMC, and VMware environment
• Determine users’ technical needs and provide them with appropriate solutions
• Maximizes network and systems performance through monitoring tools
• Maintain documentation of technical maintenance procedures
• Regularly confers with members of the IT Team and users regarding current and prospective system changes and future needs.
• Performs any other related duties as assigned by IT Management or business leadership.

Qualifications

• Associate degree or equivalent from two-year college or technical school with a minimum 5+ years related experience and/or training OR a bachelor’s degree in Computer Science, MIS, IT or related field with a minimum of 2+ years of related experience.
• Experience in implementing high availability Microsoft Windows servers in a high-speed network and integrating workstations with Active Directory.
• Experience in administration of vmware hosts and virtual machines.
• Experience in writing system documentation, system specifications / requirements and training materials.
• Ability to establish and maintain effective working relationships with remote and onsite users.
• Ability to effectively explain complex technical concepts to both technical and non-technical staff.
• Excellent interpersonal skills, including oral and written communication.
• Demonstrated analytical and problem-solving skills; detail orientated with high appreciation for excellence and quality.

• Desktop/Laptop: Antivirus, Basic Troubleshooting, Firmware Upgrades, Imaging (MDT/WDS)
• Microsoft Stack: Active Directory, Office 365, Powershell, Windows
• Terminal Services/VDI: Citrix XenApp, Windows RDS

Additional Information

Chromalloy offers challenging assignments, great teams, development and training, and exciting opportunities to enhance your skills, abilities and knowledge.